GIULIA GALLI
SHOP ASSISTANT
Via Borgo Vecchio, N°16, Licciana Nardi (MS)
Summary
Dynamic and dedicated professional with extensive experience in customer service, inventory management, and sales support. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in handling transactions, maintaining store cleanliness, and providing exceptional customer experiences. Demonstrated adaptability and problem-solving aptitude, contributing to team success during peak periods and improving overall operational efficiency.
Strong focus on team collaboration and consistently achieving results. Reliable and adaptable to changing needs, ensuring smooth operations and customer satisfaction.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Shop Assistant
ACTION ITALY S.R.L.
09.2024 - 03.2025
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Helped managers with daily checklists and last-minute requirements.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Deli Counter Clerk
Fresco Market
03.2021 - 03.2023
- Demonstrated proficiency in using relevant equipment such as slicers, scales, and wrapping machines for efficient order fulfillment.
- Supported store promotions, helping to drive sales of featured items or specials.
- Compiled records of food use and expenditures to track supply inventory and costs.
- Ensured food safety, adhering to proper storage and handling procedures avoiding any food spoilage.
- Increased repeat business through friendly interactions and personalized recommendations.
- Improved sales with suggestive selling techniques and knowledge of deli products.
- Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.
- Conducted daily inspections of the deli area for cleanliness compliance with health regulations.
- Helped train new employees on deli procedures and best practices for high-quality performance.
- Maximized customer loyalty by remembering preferences and engaging in friendly conversations during transactions.
- Prepared fresh food items according to established recipes and guidelines for consistent quality.
- Reduced waste by monitoring product rotation, expiration dates, and proper disposal of unsellable items.
- Fulfilled orders accurately and with correct portion size to prevent shrink.
- Assisted in inventory management, helping to maintain appropriate stock levels for optimal sales.
- Maintained accurate cash register transactions, minimizing discrepancies and ensuring financial integrity.
Deli Counter Clerk
Ipercoop Liguria
05.2019 - 10.2019
- Operated slicing equipment safely and efficiently, minimizing accidents and maintaining quality cuts.
- Accurately weighed and packaged items according to customer specifications, ensuring satisfaction with their purchase.
- Handled high volume of customers during peak hours while maintaining exceptional service standards.
- Collaborated with team members to maintain adequate inventory levels, reducing waste and ensuring product availability.
- Increased customer satisfaction by providing friendly and efficient service at the deli counter.
- Demonstrated knowledge of various deli products, offering recommendations based on customer preferences.
- Ensured product freshness by monitoring expiration dates and rotating inventory regularly.
- Upheld company policies regarding food safety protocols and proper handling/storage of perishable items; consistently passing health inspections.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Completed milkshakes and ice cream desserts for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Data Entry Clerk
BRICOFER
04.2019 - 05.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed established procedures to enter and process data correctly.
Shop Assistant
Market Di Giovanni E Marina Di Donati Marina
02.2018 - 12.2018
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders and organized new stock.
- Developed strong product knowledge to educate customers on features and benefits.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Streamlined store operations with effective inventory management and restocking practices.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Negotiated with suppliers for timely delivery of stock, ensuring continuous product availability.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Liceo Delle Scienze Umane “A. Malaspina"
Pontremoli, Italy 04.2001 -
Skills
Customer service
Supply maintenance
POS systems
Cash handling
Product knowledge
Adaptability and flexibility
Inventory management
Problem-solving aptitude
Timeline
Shop Assistant
ACTION ITALY S.R.L.
09.2024 - 03.2025
Deli Counter Clerk
Fresco Market
03.2021 - 03.2023
Deli Counter Clerk
Ipercoop Liguria
05.2019 - 10.2019
Data Entry Clerk
BRICOFER
04.2019 - 05.2019
Shop Assistant
Market Di Giovanni E Marina Di Donati Marina
02.2018 - 12.2018
High School Diploma -
Liceo Delle Scienze Umane “A. Malaspina"
04.2001 -
Similar Profiles
Giorgio FoschiGiorgio Foschi
Financial Controller at Action Italy S.r.l.Financial Controller at Action Italy S.r.l.
Cécile RogéCécile Rogé
Deputy CSO at CSM Italy S.r.l.Deputy CSO at CSM Italy S.r.l.
Abdul HamidAbdul Hamid
TIG & MIG welder at FRO S.R.L PADERNO METALLICHE MORMANDO - MI ITALYTIG & MIG welder at FRO S.R.L PADERNO METALLICHE MORMANDO - MI ITALY