GIULIA GENTILI
Genova
Profilo professionale
Travel and hospitality specialist with expertise in planning luxury and group trips. Skilled in managing relationships with suppliers and stakeholders, driving revenue growth, and expanding market opportunities. Emotional intelligence and team leadership are among my key strengths.
Panoramica
21
21
years of professional experience
1
1
Certification
Esperienza lavorativa
Luxury Travel Designer & Operations Manager
Beautifuliguria
Genova
2023.09 - ad oggi
- Design and curate high-end, tailor-made travel experiences for luxury American clientele.
- Oversee all operational aspects to ensure seamless execution of trips and exceptional customer satisfaction.
- Manage relationships with exclusive suppliers, securing premium services for clients.
- Provide hands-on travel coordination, ensuring every detail contributes to a memorable experience.
- Handle last-minute adjustments and problem-solving to maintain service excellence.
Customer Service Manager
Streaty Tours
2022.05 - 2023.07
- Led daily customer service operations, ensuring swift and effective resolution of inquiries and issues.
- Implemented new service policies, elevating customer satisfaction and streamlining processes.
- Developed strategic partnerships, increasing company visibility and driving revenue growth.
- Analyzed customer feedback and service metrics to enhance overall experience.
Restaurant Reservation Coordinator
The Apollo Group
Sydney
2021.08 - 2021.12
- Managed high-volume guest reservations, ensuring seamless service and customer satisfaction.
- Collaborated with restaurant management and culinary teams to coordinate private events and VIP bookings.
- Maintained up-to-date digital presence, including menu updates and promotions.
- Addressed guest concerns promptly, enhancing overall brand reputation.
Travel Designer
Across Australia
Sydney
2020.01 - 2021.02
- Created exclusive, tailor-made travel experiences for high-end clientele.
- Negotiated with premium service providers to ensure top-tier accommodations and services.
- Provided white-glove customer service, handling complex travel arrangements and last-minute changes.
- Maintained strong relationships with clients, ensuring repeat business and referrals.
Group Travel Consultant
Australia One
Perth
2017.05 - 2019.05
- Designed and coordinated complex group travel itineraries, including wine tours, sports events, and incentive groups.
- Secured strategic partnerships with travel agencies, fostering long-term collaborations.
- Managed supplier relations, ensuring seamless execution of high-value travel experiences.
Travel Consultant
Discover Australia Holidays
Perth
2015.12 - 2017.05
- Acted as a trusted travel advisor, curating unforgettable experiences tailored to individual client needs.
- Led customer support initiatives, ensuring top-tier service and issue resolution.
- Managed large-scale booking operations, optimizing efficiency and accuracy.
Additional Roles in Hospitality & Events
2003.01 - 2015.01
- Extensive experience as Restaurant Manager, Event Supervisor, and Receptionist across Italy, Australia, and the USA.
- Built expertise in team leadership, event planning, and high-pressure service delivery.
Istruzione
Bachelor’s Degree - Tourism Economics
University of Bologna
01.2011
Certificate III - Travel
TAFE - Central Institute of Technology
Perth01.2015
Diploma - Accredited Management Course
IME
Perth01.2014
Diploma - English as a Second Language (ESL)
UC Berkeley
01.2013
Competenze
- Travel & Hospitality Expertise
- Luxury & Group Travel Planning
- Customer Service & Retention Excellence
- Sales, Upselling & Revenue Growth
- Supplier & Stakeholder Relations
- Problem-Solving & Crisis Management
- Business Development & Market Expansion
- Organizational & Multitasking Skills
- Tech-Savvy & Quick Learner
Certificazioni
- SABRE & AMADEUS Travel Systems Certification | Australia (2015)
- Professional Event Planning Course | IAOTS, Australia (2016)
LANGUAGES
Italian: Native Speaker
English: Fluent (C2)
Spanish: Fluent (C1)
ADDITIONAL INFORMATION
- Availability: Open to remote work
- Technical Skills: Proficient in various booking and CRM systems
- Interests: Travel, cultural exchange, food and wine experiences.
Cronologia
Luxury Travel Designer & Operations Manager
Beautifuliguria
2023.09 - ad oggi
Customer Service Manager
Streaty Tours
2022.05 - 2023.07
Restaurant Reservation Coordinator
The Apollo Group
2021.08 - 2021.12
Travel Designer
Across Australia
2020.01 - 2021.02
Group Travel Consultant
Australia One
2017.05 - 2019.05
Travel Consultant
Discover Australia Holidays
2015.12 - 2017.05
Additional Roles in Hospitality & Events
2003.01 - 2015.01
Diploma - Accredited Management Course
IME
Bachelor’s Degree - Tourism Economics
University of Bologna
Certificate III - Travel
TAFE - Central Institute of Technology
Diploma - English as a Second Language (ESL)
UC Berkeley