Overview
Work History
Education
Languages
Timeline
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Giulia Iaconi

Giulia Iaconi

Rome

Overview

2025
2025
years of professional experience

Work History

English Translator

Freelance
  • Adapted translation style based on target audience preferences, ensuring optimal comprehension and engagement.
  • Communicated clearly in written English with internal and external customers.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Translated italian texts into English and vice versa.

Gelato Classes Manager

Verde Pistacchio
01.2023 - Current
  • Building and keeping relationships with foreign companies
  • Translating documents from english to italian and from italian to english or spanish
  • Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieving departmental goals by developing and executing strategic plans and performance metrics.
  • Improving marketing to attract new customers and promote business.

Front Office Manager

Telematica Italia
09.2019 - 12.2021
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Managed appointments over phone/email/web platforms effectively ensuring full capacity utilization.
  • Maintained a clean and organized work environment, promoting a professional image of the company to guests.

Education

Liceo Galileo Galilei
Terni

Languages

English
Advanced (C1)
Spanish
Upper intermediate (B2)

Timeline

Gelato Classes Manager

Verde Pistacchio
01.2023 - Current

Front Office Manager

Telematica Italia
09.2019 - 12.2021

English Translator

Freelance

Liceo Galileo Galilei

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Giulia Iaconi