Giulia Iaconi
Rome
Overview
2025
2025
years of professional experience
Work History
English Translator
Freelance
- Adapted translation style based on target audience preferences, ensuring optimal comprehension and engagement.
- Communicated clearly in written English with internal and external customers.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Translated italian texts into English and vice versa.
Gelato Classes Manager
Verde Pistacchio
01.2023 - Current
- Building and keeping relationships with foreign companies
- Translating documents from english to italian and from italian to english or spanish
- Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieving departmental goals by developing and executing strategic plans and performance metrics.
- Improving marketing to attract new customers and promote business.
Front Office Manager
Telematica Italia
09.2019 - 12.2021
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed appointments over phone/email/web platforms effectively ensuring full capacity utilization.
- Maintained a clean and organized work environment, promoting a professional image of the company to guests.
Education
Liceo Galileo Galilei
TerniLanguages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Gelato Classes Manager
Verde Pistacchio
01.2023 - Current
Front Office Manager
Telematica Italia
09.2019 - 12.2021
English Translator
Freelance
Liceo Galileo Galilei