Giulia Iezzi
Rome
Summary
Dynamic professional with a proven track record in customer service and care, demonstrated at AviaPartner S.p.A (Delta) by communicating clearly and effectively with passengers. Skilled in clear communication and organisational abilities, committed to excellence and positive outcomes.
Overview
4
4
years of professional experience
Work History
Check In, Gate, Arrivals and Lost & Found Agent
AviaPartner S.p.A (dedicated to Delta Air Lines)
05.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Increased customer satisfaction with personalized follow-up strategies.
- Assisted passengers with check-in, gate procedures, arrivals, and lost & found inquiries, ensuring a seamless travel experience.
- Managed gate operations to ensure timely flight departures.
- Facilitated the check-in process for passengers, ensuring a smooth and efficient experience.
Sales Assistant
Official As Roma Store
11.2021 - 05.2022
Sales Assistant
Stroili Oro S.p.A
06.2021 - 09.2021
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Bachelor - Languages
University of Sapienza - Rome
Rome Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Clear communication
- Documenting information
Cheerful, helpful and always ready to work hard
I love helping people and I am always willing to do it
I really love this job and everything that it gave me
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Check In, Gate, Arrivals and Lost & Found Agent
AviaPartner S.p.A (dedicated to Delta Air Lines)
05.2024 - Current
Sales Assistant
Official As Roma Store
11.2021 - 05.2022
Sales Assistant
Stroili Oro S.p.A
06.2021 - 09.2021
Bachelor - Languages
University of Sapienza - Rome
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