Giulia Miceli
Amantea
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Courteous to customers and constantly finding new ways to exceed expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Customer Service
La Pecora Nera S.r.l
06.2023 - 08.2023
- I confirmed the same role and researched client requests to create best possible solutions for diverse needs
- Developed highly empathetic relationships and earned reputation for exceeding service standard goals.
Promoter
UNGARO Srl
05.2022 - 05.2023
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
- Educated customers on product features and answered questions regarding product use.
Customer Service
La Pecora Nera S.r.l
06.2022 - 08.2022
- I managed and mediated between the guest needs and the structure by investigating and resolving customer inquiries and complaints quickly.
- Followed up about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change by adjusting and being able to work in team.
Maître
La Pecora Nera S.r.l
06.2021 - 08.2021
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Liceo Classico Europeo B. Telesio
Cosenza07.2019
Bachelor of Modern Languages And Cultures - Foreign Languages And Literatures
Università Della Calabria
Rende02.2024
No Degree - Digital Society
Maastricht University
Maastricht Skills
- Communicating with Clients
- Greeting Visitors
- Brand Loyalty
- Cultural Awareness
- Calm and Professional Under Pressure
- Able to work in team
Timeline
Customer Service
La Pecora Nera S.r.l
06.2023 - 08.2023
Customer Service
La Pecora Nera S.r.l
06.2022 - 08.2022
Promoter
UNGARO Srl
05.2022 - 05.2023
Maître
La Pecora Nera S.r.l
06.2021 - 08.2021
High School Diploma -
Liceo Classico Europeo B. Telesio
Bachelor of Modern Languages And Cultures - Foreign Languages And Literatures
Università Della Calabria
No Degree - Digital Society
Maastricht University
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