Giulia Moretto
Verona,Provincia di Verona
Summary
Attentive individual working proactively and responsively to meet customer needs. Retains knowledge for helpful, informative service advice. Meticulous and methodical to achieve tasks to instruction. Well-organized with excellent multitasking, time management and communication skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Ticket office assistant
Fondazione Arena di Verona
Verona , Verona
2022.07 - 2024.09
- Replied to customers' emails and issues among various mediums: e-mails, phone and Zendesk during back office service.
- Made 60+ bookings per day during front desk service.
- Collaborated with customers and resolved booking issues, corrected fares, and clarified rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Communicated reservation confirmations to guests via post and email.
Translator, intern
Traduzioni Bertelli
Verona , Verona
2024.01 - 2024.03
- Translated documents from Italian to French, Spanish and Portuguese.
- Translated documents from French, Spanish and Portuguese to Italian.
- Researched cultural etiquette and specific use of slang words.
- Reviewed, edited and proofread translated documents for accuracy.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Education
Bachelor Degree - Portuguese and Brazilian studies
University of Salamanca
Salamanca 2018.09 - 2023.06
Master's Degree - Institutional Translation
University of Alicante
Alicante 2023.09 - 2024.06
Skills
- Basic computer skills
- Information assistance
- Proficent in both writing and speaking Italian, English, French, Spanish and Portuguese
- Ability to work in groups
Languages
Italian
Native
Spanish
Advanced (C1)
French
Advanced (C1)
English
Upper intermediate (B2)
Portuguese
Upper intermediate
Accomplishments
Universidad de Salamanca
DIPLOMA DE PREMIO EXTRAORDINARIO DE GRADO
2022/2023
Certification
Softwares and programs:
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Antconc for translation
Zendesk
Affiliations
- Studing Japanese
- Taking Translation classes online
- Taking International Humanitarian Law classes online
Timeline
Translator, intern
Traduzioni Bertelli
2024.01 - 2024.03
Master's Degree - Institutional Translation
University of Alicante
2023.09 - 2024.06
Ticket office assistant
Fondazione Arena di Verona
2022.07 - 2024.09
Bachelor Degree - Portuguese and Brazilian studies
University of Salamanca
2018.09 - 2023.06
Softwares and programs:
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Antconc for translation
Zendesk
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