Giulia Morganti

Provided front desk services at a 4-star hotel from October 2022 to January 2023 and again from July 2023 to December 2023.

Main tasks included but were not limited to:

• Assisting guests during check-in and check-out processes, providing them with accurate information about the hotel facilities and the surrounding area;
• Processing payments for pay-on-arrival reservations, as well as for additional services during check-out, while maintaining accurate records;
• Ensuring efficient management of room assignments by considering both availability and special requests.
• Efficiently managing incoming phone calls and emails;
• Effectively organizing and processing reservations, including those from direct customers and OTAs, utilizing RoomMaster.
• Collaborating effectively with the housekeeping team to ensure timely resolution of issues and meet guest expectations
• Working alongside tour leaders for group arrivals, departures, and throughout the stay.
• Demonstrating superior problem-solving skills in handling guest complaints and ensuring utmost customer satisfaction.

• Streamlining reception operations by efficiently managing incoming calls, messages, and mail distribution.
• Providing a welcoming and professional reception service for clients and visitors.
• Supporting executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
• Additional tasks included translations to/from English, French, Spanish upon necessity.

• Managing a high volume of phone calls and emails for appointments and general requests while providing compassionate customer service, creating a welcoming atmosphere for patients and their families.

Tasks included:

• Welcoming guests upon arrival at the airport, managing transfers to the hotels, holding welcome briefings to provide general information about the destination, organizing return transfers upon departure;
• Managing the promotion and sale of excursions and tours along with maintaining precise sales records.
• Handling guests' complaints and issues throughout their stay, addressing concerns regarding accommodation, excursions, health, and insurance.
• Multiple locations: Santorini (Greece): May 2018 – Oct 2018; Watamu, 7Islands Resort (Kenya): Oct 2018 – Apr 2019; Bayahibe, Viva Wyndham Dominicus Palace (Dominican Rep.): Apr 2019 – Nov 2019.