Giulia Zampieri
Receptionist And Back Office Assistant
Verona
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Receptionist and Back Office Assistant
Dimore Verona Srl
04.2017 - Current
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Check-In Clerk
Home Marconi 25
06.2013 - 03.2017
- Accessed reservations system to assist guests with reservations or check vacancy.
- Entered information into reservations system to update and maintain records.
English Language Teacher
English Studio
01.2012 - 09.2013
- Delivered instruction in language arts encompassing reading, grammar, composition.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Launched focused writing program for students enrolled in AP courses to teach advanced composition in preparation for college composition classes.
- Authored tests and quizzes to evaluate student learning and comprehension.
Retail Shop Assistant
Runner Marketing Srl
12.2012 - 12.2015
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers with prompt and polite support in-person.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
Education
Master of Arts - Foreign Languages And Linguistics
Language Sciences
Venezia 09.2012 - 04.2015
Bachelor of Arts - Foreign Languages And Literatures
Degree in Languages And Culture For Publishing
Verona 09.2009 - 11.2012
Skills
Proactive listenig
Empathy
Team working
Advanced level skills in Microsoft Office Suite
GoogleOffice Management
Customer/Client Relations
Verbal and Written Communication
Document Management
Mail Handling
Telephone Skills
Customer and Client Relations
Communication And Interpersonal Skills
Competenze comunicative e interpersonali
Consent
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Personal Information
- Date of Birth: 02/21/90
- Gender: Femminile
- Nationality: Italiana
- Driving License: Patente di guida
Volunteer Experience
Italian Language Teacher collaborating with Caritas Verona.
Timeline
Receptionist and Back Office Assistant
Dimore Verona Srl
04.2017 - Current
Check-In Clerk
Home Marconi 25
06.2013 - 03.2017
Retail Shop Assistant
Runner Marketing Srl
12.2012 - 12.2015
Master of Arts - Foreign Languages And Linguistics
Language Sciences
09.2012 - 04.2015
English Language Teacher
English Studio
01.2012 - 09.2013
Bachelor of Arts - Foreign Languages And Literatures
Degree in Languages And Culture For Publishing
09.2009 - 11.2012