GIULIA ZANGHELLINI
Strigno,TN
Summary
Dynamic Travel Agency Manager with a proven track record at ETLI, specializing in sales management and strategic planning. Expert in crafting personalized travel experiences, enhancing client satisfaction through innovative itineraries. Strong communicator and team leader, adept at negotiating favorable contracts and expanding client bases in niche markets.
Travel management professional with robust experience in leading travel operations and driving client satisfaction. Skilled in team collaboration and adapting to changing needs, ensuring seamless travel experiences. Expertise in itinerary planning, vendor negotiation, and customer service. Known for strong leadership and achieving results in dynamic environments.
Overview
24
24
years of professional experience
Work History
Travl Agency Manager
ETLI -TN SOC COOP AGENZIA VIAGGI
11.2009 - Current
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Negotiated favorable contracts with suppliers, resulting in cost savings for both the agency and its customers.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Analyzed sales data regularly in order to identify opportunities for growth and expansion within the market.
Travel Agent
AUSUGUM VIAGGI E TURISMO
01.2005 - 09.2009
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Travel Agent
GRIZZLY VIAGGI
06.2001 - 09.2005
Education
High School Diploma -
NEW CAMBRIDGE INSTITUTE
Feltre, Italy06-2001
Skills
- Sales management
- Travel industry expertise
- Staff training and development
- Creativity and innovation
- Fluent in multiple languages
- Cross-cultural design
- Itinerary development
- Emergency response
- Strategic planning
- Positive attitude
- Excellent communication
- Team collaboration
- Team leadership
Additional Information
I like to stay with people, i create itineraries for groups and i take people around the world as tour leader, i have travelled a lot and i got in contact with many different cultures and with people with different needs and different tastes about types of travels.
I can solve any kind of problems and unespected things that can happen, i have a great ability in make people feel comfortable in all kind of situations and i can listen to their needs.
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
French
Elementary (A2)
Timeline
Travl Agency Manager
ETLI -TN SOC COOP AGENZIA VIAGGI
11.2009 - Current
Travel Agent
AUSUGUM VIAGGI E TURISMO
01.2005 - 09.2009
Travel Agent
GRIZZLY VIAGGI
06.2001 - 09.2005
High School Diploma -
NEW CAMBRIDGE INSTITUTE
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