Giulia La Pedalina
Manchester
Summary
A dynamic and passionate master’s in management graduate from the University of Manchester. Possesing client-facing and relationship building experience working in multiple roles. Striving to create an impact through my vast academic and extra curricular learning in the field of organizational operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Kro Hotels Ltd. / Velvet Boutique Hotel
11.2022 - 09.2023
- Developed a multi-task in a pressured situation, with duties ranging from booking administration
- Assisting the FOM in dealing with guests’ feedback and achievement of specific business KPIs
- Ensuring an excellent front of house customer service, developing problem solving skills and efficient product development’s delivery
Artist Liaison
Arnold Sport Festival / Events Management
09.2022 - 11.2022
- Supervised with transportation arrangements and interviews for the sportspersons in attendance
- Collaborated with the planning committee and reviewed the schedule for the festival
Receptionist Supervisor
Dolly and Dimples Aesthetic Clinique
04.2021 - 08.2022
- Facilitated appointment booking and administration and welcomed walk-in clients
- Assisted clients with queries regarding the different treatments offered by the clinic over telephone calls
- Anylising company’s budget
Food and Beverage Server/Assistant Director
Kimpton Clocktower Hotel / IHG company
09.2018 - 07.2020
- Engaged with the catering and beverage department for organizing conferences and dinners
- Directed order management, table arrangement, and ensuring customer experience is in line with set expectations
Education
MSc - Management
Alliance Manchester Business School, The University of Manchester
Manchester, United Kingdom 08.
BA (Hons) - Management, Leadership And Leisure
The University of Manchester
Skills
- Team Collaboration
- Brand Development and Sales
- Public Relations
- Operations Support
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Receptionist
Kro Hotels Ltd. / Velvet Boutique Hotel
11.2022 - 09.2023
Artist Liaison
Arnold Sport Festival / Events Management
09.2022 - 11.2022
Receptionist Supervisor
Dolly and Dimples Aesthetic Clinique
04.2021 - 08.2022
Food and Beverage Server/Assistant Director
Kimpton Clocktower Hotel / IHG company
09.2018 - 07.2020
MSc - Management
Alliance Manchester Business School, The University of Manchester
BA (Hons) - Management, Leadership And Leisure
The University of Manchester
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