Giuliana Guarnaccia
Gela,CL
Panoramica
14
14
years of professional experience
Esperienza lavorativa
Client Advisor
Gucci
Bologna, BO
07.2022 - 04.2025
- providing a branded, exclusive luxury client experience, also on the e-commerce channel;
- driving and achieving individual and store sales and KPI's goals (ROI, UPT, AVT, SPH, CONVERSION RATE, CUSTOMER EXPERIENCE E MISTERY SHOPPING), being part of the brand and developing the business;
- being a Gucci Ambassador, demonstrating an excellence fashion attitude, excellent communication skills and the deep knowledge of the products, brand values and heritage according to the Gucci sell ceremony;
- collecting client data using CRM, to stay always connected with the client, to build strong lasting relationship and to customize on point every sell or development opportunity;
- working as a team player and partner, contributing to the daily store operations.
Administrative Assistant
Angelo Russello S.p.a
Gela, CL
03.2021 - 06.2022
- - basic accounting operations;
- - providing administrative and communication support to ensure efficient office operations;
- - managing purchase of supplies, phone calls, emails, administrative duties, scheduling meetings, coworkers transfers and supporting visitors;
- - always guaranteeing polite and professional written and verbal communication
Client Advisor
Gucci
Bologna
10.2019 - 03.2020
Sales Assistant
Calzedonia
Bologna
09.2019 - 10.2019
- - offering assistance to the customers and optimizing sales;
- - restocking, arranging products, processing payments and keeping the store neat;
- - achieving store goals
Reporter
Quotidiano di Gela
Gela, CL
10.2015 - 06.2016
- - writing daily articles, especially concerning culture and events.
- Https://www.quotidianodigela.it/
Client Advisor
Manila Grace
Roma
05.2015 - 09.2015
- - providing an excellence client experience, from the welcoming to the data collecting to build loyal and lasting relationships;
- - achieving individual and store KPI's goals;
- - visual merchandising operations
Sales Assistant
Tezenis
Roma
03.2015 - 05.2015
- - assisting customers in the entire sell process;
- - constantly arranging the store by monitoring the different merchandising categories;
- - achieving team KPI's goals
Sales Account
Vodafone Business
Roma
02.2015 - 03.2015
- - managing client accounts always ensuring the best service;
- - always providing assistance to the sale process, even in case of problem or customer complaints;
- - identify new potential customers and try to create lasting bounds.
Sales Assistant
Sandro Ferrone
Roma
11.2014 - 02.2015
- - managing lasting business relationships with old and new clients;
- - arranging the store and visual merchandising operations;
- - achieving individual and team goals.
Pr and events organizer
Mandracchio Disco
Trieste
01.2012 - 05.2012
Pr and events organizer
Kursaal Club
Lignano Sabbiadoro, UD
05.2011 - 09.2011
Istruzione
Corso di Laurea Triennale - Lettere
Università Telematica Pegaso
10-2024
Law - undefined
Università degli Studi di Trieste
Trieste06-2012
Classical High School Diploma - undefined
Liceo Classico Eschilo
Gela07-2010
Master di I Livello - DIDATTICA L2: LA LINGUA ITALIANA PER DISCENTI DI LINGUA STRANIERA
Università E-Campus
09-2025
Laurea magistrale - Lettarura, Lingua e Cultura Italiana
Università E-Campus
04-2026
Competenze
- excellent communication and natural attitude to manage and influence public relationships;
- high organization skills and leadership, with a good problem solving attitude;
- empathy and being a good listener and observer, always looking to make other people feel comfortable and understood;
- team building;
- determination to achieve individual and team goals
Lingue
Native language: ITALIAN
Other language: ENGLISH KET - Cambridge Key English test C1
PET - Preliminary English Test C2
First FCE - Cambridge English Language Assessment C2
Cronologia
Client Advisor
Gucci
07.2022 - 04.2025
Administrative Assistant
Angelo Russello S.p.a
03.2021 - 06.2022
Client Advisor
Gucci
10.2019 - 03.2020
Sales Assistant
Calzedonia
09.2019 - 10.2019
Reporter
Quotidiano di Gela
10.2015 - 06.2016
Client Advisor
Manila Grace
05.2015 - 09.2015
Sales Assistant
Tezenis
03.2015 - 05.2015
Sales Account
Vodafone Business
02.2015 - 03.2015
Sales Assistant
Sandro Ferrone
11.2014 - 02.2015
Pr and events organizer
Mandracchio Disco
01.2012 - 05.2012
Pr and events organizer
Kursaal Club
05.2011 - 09.2011
Law - undefined
Università degli Studi di Trieste
Classical High School Diploma - undefined
Liceo Classico Eschilo
Corso di Laurea Triennale - Lettere
Università Telematica Pegaso
Master di I Livello - DIDATTICA L2: LA LINGUA ITALIANA PER DISCENTI DI LINGUA STRANIERA
Università E-Campus
Laurea magistrale - Lettarura, Lingua e Cultura Italiana
Università E-Campus