Giulio Donati
Bo,PD
Summary
Dynamic professional with a proven track record at Albergo Giardinetto S.R.L., excelling in customer service and staff training. Expert in budgeting, enhanced guest relations through meticulous data entry and efficient scheduling. Achieved significant improvements in client satisfaction and operational efficiency, demonstrating a keen focus on results and a blend of hard and soft skills.
Overview
5
5
years of professional experience
Work History
Reception Manager
Albergo Giardinetto S.R.L.
Bologna
03.2022 - Current
- Scheduling of receptionists work shifts
- housekeeper work scheduling
Receptionist
Albergo Giardinetto S.R.L.
Bologna
06.2019 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Education
Liceo A.B. Sabin
Bologna, ItalySkills
- Customer service focus
- Budgeting and Financials
- Staff Training and Development
- Guest Relations
- Data entry proficiency
Languages
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Additional Information
I give consent to process my data with the purpose of the recruitment process, in accordance with the Regulation of the European Parliament 679/2016, regarding the protection of natural persons and free movement of such data
Timeline
Reception Manager
Albergo Giardinetto S.R.L.
03.2022 - Current
Receptionist
Albergo Giardinetto S.R.L.
06.2019 - 03.2022
Liceo A.B. Sabin