Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giulio Sciurpa

Giulio Sciurpa

Roma

Summary

Enterprising and determined personality. Good knowledge in the Retail and Hotel sector, strong motivation to grow professionally in the role. Can count on good organizational and time management skills. Knows how to fit easily into new working contexts thanks to team spirit and excellent listening and communication skills.

Overview

6
6
years of professional experience

Work History

Shop Supervisor

Primark S.P.A
11.2020 - Current
  • Trained other employees on how to operate scanners for inventory counts.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Checked incoming orders and organized new stock.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Coordination of an 8 people staff, including management of
    workloads, shifts, permits, holidays, procedures and duties.

Meeting Concierge

Twice Travel S.R.L
01.2019 - 03.2020
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Receptionist

EasyCheck.it
01.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.

Restaurant Supervisor

The Scallop Shell
01.2018 - 12.2018
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Education

High School Diploma -

Liceo Scientifico Nomentano
Roma
06.2017

KET-PET-FCE - English-as-a-Second-Language Education

The English Workshop
Roma
04.2017

Skills

  • Team building strategies
  • Principles of retail management and applied marketing
  • Communication and relational skills
  • Supervision of employees
  • Assisted sales techniques
  • Familiarity with management systems for online purchases
  • Using of POS system
  • Commercial attitude

Languages

English
Advanced (C1)
Italian
Bilingual or Proficient (C2)

Timeline

Shop Supervisor

Primark S.P.A
11.2020 - Current

Meeting Concierge

Twice Travel S.R.L
01.2019 - 03.2020

Receptionist

EasyCheck.it
01.2019 - 03.2020

Restaurant Supervisor

The Scallop Shell
01.2018 - 12.2018

High School Diploma -

Liceo Scientifico Nomentano

KET-PET-FCE - English-as-a-Second-Language Education

The English Workshop

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Giulio Sciurpa