GIUSEPPE DE ANGELI
Scandicci,IT
Summary
Extensive experience in sales, customer service, and logistics within the luxury, fashion, and lifestyle industries, with roles held at Savino Del Bene in various locations across Italy.
Proficiency demonstrated in inside sales operations, air and ocean export coordination, and client relationship management.
Advanced qualifications acquired through a Master’s degree in Global Marketing from the University of York (2018– 2019) and a Master of Philosophy in Chinese Studies from Trinity College Dublin (2016–2018).
Skills encompass global marketing strategies, international trade operations, and cross-cultural communication. Adept at leveraging expertise to deliver results within demanding business environments.
Seeking opportunities that integrate global commerce roles within international markets or luxury sectors.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Inside Sales & Customer Service Luxury, Fashion & Lifestyle Vertical Market
SAVINO DEL BENE
Scandicci, IT
07.2024 - 06.2025
- Ensured daily and pro-active coordination with high-profile clients in the luxury, fashion, and lifestyle vertical market to deliver tailored logistics and customer service solutions on global level.
- Provided personalized support for order management, tracking, and after-sales services to maintain client satisfaction and loyalty.
- Collaborated across departments to optimize processes related to shipping, warehousing, and distribution for high value merchandise.
- Addressed customer inquiries and resolved service issues efficiently to uphold standards of excellence in client relationships.
- Monitored KPIs and performance metrics to ensure adherence to service level agreements (SLAs) within a competitive market segment.
Sales Assistant
SAVINO DEL BENE
Milan
04.2024 - 07.2024
- Assisted in managing daily sales operations ensuring adherence to company standards and customer satisfaction goals.
- Collaborated closely with clients to identify their needs, offering tailored shipping and transportation solutions.
- Played an integral role in fostering relationships with potential new customers, contributing to sustained business growth and repeat client engagement.
Air and Ocean Export Operator
SAVINO DEL BENE
Napoli
07.2023 - 04.2024
- Extensive experience in managing sea and air export shipment operations, including coordination with warehouse and logistics services to ensure efficient transportation processes.
- Enhanced customer service by delivering prompt and satisfactory feedback to clients and providers, fostering strong professional relationships.
- Oversaw end-to-end export procedures, ensuring compliance with regulations and accurate documentation for international shipments.
- Collaborated with internal departments and external stakeholders to streamline operational workflows, reducing processing time and improving efficiency.
- Monitored shipment statuses to address potential issues proactively, minimizing delays and optimizing client satisfaction.
- Contributed to building a reliable network of providers, strengthening the overall supply chain efficiency.
Import Export Specialist
GRUPPO FORGES DAVANZATI
12.2021 - 11.2023
- Coordinated and optimized shipments, including freight quotations, goods stuffing, on-time shipping, and delivery, to ensure clients' needs were met and services remained reliable and efficient.
- Prepared and processed comprehensive shipping documents and permits in compliance with local and international customs clearance regulations.
- Utilized multilingual communication skills in Chinese, English, and Italian to coordinate with clients and service providers worldwide for the arrangement of diverse types of goods shipments.
- Ensured timely shipment planning and delivery while maintaining adherence to industry standards for quality and reliability.
- Maintained a strong focus on regulatory compliance to minimize delays or issues during cross-border operations.
Fraud Investigation Agent for the Chinese Market
AMAZON WEB SERVICES (AWS)
Cork
11.2019 - 07.2020
- Conducted in-depth investigations into potential fraudulent activities in selling on Amazon.
- Analyzed transaction patterns and both companies and customer documentation to detect red flags and prevent fraudulent activities.
- Collaborated with cross-functional teams to implement compliance regulations relating to selling activities on Amazon.
- Maintained compliance with internal policies and relevant regulations while handling sensitive customer information securely.
Hospitality, waiter and bar staff
CGC EVENT CATERERS LTD
York
04.2019 - 11.2019
- Provided exceptional customer service by attending to guests' needs during events, ensuring a friendly and professional dining experience.
- Delivered food and beverages efficiently while adhering to quality standards and presentation expectations.
- Maintained cleanliness and organization of working areas, including bars, tables, and service stations, in compliance with health and safety regulations.
- Assisted in the preparation and setup of event spaces, ensuring proper table settings and bar arrangements to meet client specifications.
Outbound call centre operator
TMK SERVICE FOR DINERS CLUB ITALIA
Naples
03.2012 - 07.2012
- Conducted outbound calls to promote services and products offered by Diners Club Italia.
- Maintained high levels of professionalism and customer service during interactions with potential customers.
- Executed daily call quotas to meet performance targets established by TMK Service.
- Provided detailed information about offers, addressing customer inquiries and concerns effectively.
- Contributed to the achievement of team sales goals through proactive engagement and product knowledge.
- Ensured accurate recording of customer responses and feedback in company databases for reporting purposes.
Education
Master of Science - Global Marketing
University of York
York, United Kingdom 09.2018 - 09.2019
Master of Philosphy - Chinese Studies
Trinity College Dublin
Dublin, Ireland 09.2016 - 09.2018
Language Certification - Chinese language for International students
Fudan University
Shanghai, China 09.2017 - 12.2017
Bachelor of Arts - Comparative languages and Humanities - English and Chinese
Universita degli Studi di Napoli "L'Orientale"
Naples, Italy 10.2012 - 02.2016
Skills
- Global marketing strategies
- International trade operations
- Cross-cultural communication
- Strategic planning
- Multilingual
- Team building
- Communication skills
- Problem-solving
- Calm under pressure
Languages
English
Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Italian
Native
Certification
- 20/06/2016 - IELTS - Grade: 7.5
- 01/09/2017 – 20/12/2017 - Fudan University Chinese language intensive course for International students - Certified level of Mandarin: Advanced (B2) IELTS
Timeline
Inside Sales & Customer Service Luxury, Fashion & Lifestyle Vertical Market
SAVINO DEL BENE
07.2024 - 06.2025
Sales Assistant
SAVINO DEL BENE
04.2024 - 07.2024
Air and Ocean Export Operator
SAVINO DEL BENE
07.2023 - 04.2024
Import Export Specialist
GRUPPO FORGES DAVANZATI
12.2021 - 11.2023
Fraud Investigation Agent for the Chinese Market
AMAZON WEB SERVICES (AWS)
11.2019 - 07.2020
Hospitality, waiter and bar staff
CGC EVENT CATERERS LTD
04.2019 - 11.2019
Master of Science - Global Marketing
University of York
09.2018 - 09.2019
Language Certification - Chinese language for International students
Fudan University
09.2017 - 12.2017
Master of Philosphy - Chinese Studies
Trinity College Dublin
09.2016 - 09.2018
Bachelor of Arts - Comparative languages and Humanities - English and Chinese
Universita degli Studi di Napoli "L'Orientale"
10.2012 - 02.2016
Outbound call centre operator
TMK SERVICE FOR DINERS CLUB ITALIA
03.2012 - 07.2012
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