Giuseppe Di Maria
Dublin
Summary
Highly-motivated Restaurant Supervisor with 20 years of experience in Luxury Hotels and Restaurants. Charismatic and natural leader capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls and cleanliness. Skilled in Staff Training and development. Track record of improving sales through exceptional customer service and attention to detail.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Supervisor
Gourmet Food Parlour
Swords
2023.01 - Current
- Motivated team through providing hands-on practical support to all members of staff on duty
- Maintained clean, organized working areas to create positive, productive environments with minimal risk
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
Senior Waiter
Busy Bee
Birkirkara
2021.01 - 2022.10
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution
- Checked in with customers during meals to verify order accuracy and meet additional needs.
Waiter
Da Rosi Restaurant
Saint Paul Bay
2020.08
- Accurately took orders, making menu recommendations as appropriate
- Stayed up to date on menu changes to accurately answer customer queries
- Trained and supervised wait staff to maintain first-class customer service standards.
Duty Manager
Dealz
Dublin
2020.01 - 2020.03
- Adhered to company policies and brand standards to support outstanding guest experiences
- Received and processed stock using inventory management system
- Replenished stock and processed deliveries to maximize product availability
- Stored cash floats and delivered secure banking procedures
- Facilitated team meetings, promoting open communication and collaboration.
Assistant Manager
Hatch&Sons Restaurant
Dublin
2018.08 - 2020.01
- I was responsible for daily floor and promoting food to maximizing revenue and reach target
- Hired, trained, and supervised food and beverage service staff
- Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction
- Obtained HACCP certificate in December 2018.
Waiter
Caffe Parigi
Dublin City
2018.03
- Attended to customer's needs proactively for first-class waiting service
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings
- Increased order value by up selling sides, drinks and desserts.
Supervisor
Black Cat Restaurant
Galway
2017.08
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules
- Managed staff rotas, planning workloads effectively and strategically
- Maintained clean, organized working areas to create positive, productive environments with minimal risk.
Senior Waiter
Caprice Cafe'
Galway City
2016.08 - 2017.08
- Managed cash tips and reconciled tickets against till at end of shift
- Clearly communicated customer dietary and allergy concerns to kitchen team
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
Waiter
Amicus Restaurant
Cork City Center
2014.09 - 2016.05
- Setting up the restaurant ensuring it is adequately stocked for the daily service
- I was top seller hitting targets for wine and special foods
- Serving dishes to customers at tables.
Waiter
Marina Hotel At Corinthia Beach Resort
St.Julians
2013.11 - 2014.06
- Serving members and guests courteously, efficiently and with the highest standard of customer service
- Setting up the restaurant ensuring it is adequately stocked for the daily service
- I had a full knowledge of the menu to offer advice to customers if required.
SUPERVISOR
Nh Hotel
Bergamo
2013.05 - 2013.10
- Work closely with other team members to ensure excellent service is provided to all customers
- Prepare checks that items and total meal costs using the Micros Point of Sales system
- Stock service areas with supplies such as coffee, food, tableware, and linens.
Waiter
Bibis Restaurant Italianissimo
Leeds
2011.03 - 2012.11
- Provided customer services for up to eighty customers everyday
- Served dishes at tables according to order
- Ability to work in a team.
Waiter
Restaurant and Bar Hotel Arli
Bergamo
2010.07 - 2011.03
- Serving guests courteously, efficiently and with the highest standard of customer service
- Setting up the restaurant ensuring it is adequately stocked for the daily service
- I had a full knowledge of the menu to offer advice to customers if required.
Waiter
Restaurant L' Assassino
Milan
2009.02 - 2010.07
- Attended to customer's needs proactively for first-class waiting service
- Followed health and hygiene standards when handling food and cleaning restaurants
- Kept tables clear of used crockery, glassware and cutlery
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Waiter
Hotel De La Ville
Monza
2004.11 - 2009.02
- Attended to customer's needs proactively for first-class waiting service
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service
- Followed health and hygiene standards when handling food and cleaning restaurants
- Kept tables clear of used crockery, glassware and cutlery.
Education
High School Diploma - Restaurants And Bar
2001.09 - 2004.05
Skills
- Passion for customer satisfaction
- Service-orientated
- Food service background
- Eye for detail
- Staff supervision
- Natural leader
- Cleaning and sanitation procedures
- Order delivery practices
Certification
HACCP Certification
Timeline
Supervisor - Gourmet Food Parlour
2023.01 - Current
Senior Waiter - Busy Bee
2021.01 - 2022.10
Waiter - Da Rosi Restaurant
2020.08
Duty Manager - Dealz
2020.01 - 2020.03
Assistant Manager - Hatch&Sons Restaurant
2018.08 - 2020.01
Waiter - Caffe Parigi
2018.03
Supervisor - Black Cat Restaurant
2017.08
Senior Waiter - Caprice Cafe'
2016.08 - 2017.08
Waiter - Amicus Restaurant
2014.09 - 2016.05
Waiter - Marina Hotel At Corinthia Beach Resort
2013.11 - 2014.06
SUPERVISOR - Nh Hotel
2013.05 - 2013.10
Waiter - Bibis Restaurant Italianissimo
2011.03 - 2012.11
Waiter - Restaurant and Bar Hotel Arli
2010.07 - 2011.03
Waiter - Restaurant L' Assassino
2009.02 - 2010.07
Waiter - Hotel De La Ville
2004.11 - 2009.02
A. Olivetti Institute of Professional Services For The Wine And Food And Commercial - High School Diploma, Restaurants And Bar
2001.09 - 2004.05
HACCP Certification
Custom
Reference available upon on request.
Custom
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