Giuseppe Marchese
Cadelbosco Di Sopra,RE
Summary
Highly committed with hardworking mentality to maintain quality of services and products.
Organized and precise candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Effective and problem-solver inspiring and promoting costs decrease and organizational efficiency.
Overview
12
12
years of professional experience
2
2
Languages
Work History
After Sales & Service Manager
Heila Cranes
01.2024 - Current
- Lead and motivate a dedicated staff of field technicians to provide successful services to all customers, assigning priorities to respects the target dates and to maximize the profitability.
- Evaluate the department productivity monitoring and analyzing service results, re-designing processes and identifying improvements to increase the efficiency.
- Maintain close contact with the customer from the commissioning phase, solving technical problems, managing or suggesting upgrades, identifying maintenances opportunities.
- Assumed ownership over team productivity and managed work flow to meet or exceed goals.
After Sales Project Manager CCM Tractor
CNH Industrial - Agriculture division
05.2021 - 12.2023
- Gained extensive knowledge of tractor behavior through the fleet data analysis, identifying proactively product improvements and crucial service actions to be carried with the aim to maximize the vehicle usage and customer productivity.
- Acted as a team leader across departments, delegating tasks and providing feedback ensuring the proper visibility of the projects with creation of reports and KPI shared with the relevant managers or in periodic meeting.
- Efficient time management to complete all tasks within deadlines in a dynamic work environment.
- Demostrated accountability by successfully motivating and inspiring others.
After Sales Engineer
Hyva SPA
09.2019 - 05.2021
- Delivered outstanding after-sales second-level technical support for subsidiaries and official dealer requiring routine support and troubleshooting.
- Creation of procedures and processes to develop best practices and flow standardization.
- Diagnostic tool development with implementation of guideline to address concerns or inquiries promptly.
- Designed and delivered web-based and classroom self-directed learning materials and trainings.
Export Project Manager
Tecnicomar SPA
09.2015 - 09.2019
- Increased marine sales by consistently providing excellent customer service and product knowledge in the assigned territories (USA, America, Asia Middle east).
- Proactive research of customers and local partners with implementation of a new CRM system to cross-promote complementary products and services on customer needs.
- Participated actively at industry trade shows networking potential new customers and parteners worldwide.
Technical Field Engineer
Husqvarna Motorcycles S.R.L.
04.2012 - 08.2015
- After sales technical support for customers with periodic field visit.
- Documented and developed engineering automotive procedures and after sales processes.
- Creation of material for training courses and training delivery to the official network.
- FROM 10/2013: After sales referent for the Italian market with customer service support for the Italian network, warranty management, quality report for the headquarter.
Education
Mechanical Engineering degree, automotive address (2 years). -
Università Degli Studi Di Palermo
Mechanical Engineering degree, Energetic address (3 years) - undefined
Università degli Studi Di Palermo
Skills
Quality Assurance
Training and mentoring
Technical Support
Schedule Coordination
Project Management
Service Delivery Optimization
Positive and Constructive Feedback
Budgeting and reporting
Performance Evaluations
Process improvement specialist
MS Office expert
Team Building and Leadership
Decision-Making
Effective workflow management
Language Certificate
Embassy certificate of English, 5 of 7 (Upper intermediate)
Embassy CES school of San Diego
Period: 17/06/2011, San Diego (CA)
Skills And Personal
English, Fluent written and spoken consolidated over all the working experiences.
Spanish, Fairly good written, scholastic spoken, sporadically used for work.
Good knowledge of Microsoft Office tools including Power Apps and good familiarity with software in general.
Drive license: A, B.
Particular interest for outdoor sports and activities in group, soccer, bicycles, motocross, swim.
Personal Information
- Date and Place of Birth: 01/02/1985 - Sciacca (AG) - Italy
I authorize the management of my personal data exclusively for the recruiting selection process in compliance with the last regulation GDPR 679/16.
Timeline
After Sales & Service Manager
Heila Cranes
01.2024 - Current
After Sales Project Manager CCM Tractor
CNH Industrial - Agriculture division
05.2021 - 12.2023
After Sales Engineer
Hyva SPA
09.2019 - 05.2021
Export Project Manager
Tecnicomar SPA
09.2015 - 09.2019
Technical Field Engineer
Husqvarna Motorcycles S.R.L.
04.2012 - 08.2015
Mechanical Engineering degree, automotive address (2 years). -
Università Degli Studi Di Palermo
Mechanical Engineering degree, Energetic address (3 years) - undefined
Università degli Studi Di Palermo