Giuseppe Orzelleca
Dubai,UAE
Summary
Highly proactive manager with 15 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
22
22
years of professional experience
Work history
Restaurant general manager
ShanghaiMe
Dubai, UAE
2025.02 - Current
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Managed staff rosters for optimal productivity and efficiency.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Boosted profitability through effective cost control measures.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Ensured smooth operations by maintaining open communication lines with all staff members.
Restaurant General Manager
Shanghai Me
Doha , Qatar
2024.04 - 2025.02
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Implemented effective customer service procedures to encourage positive feedback.
- Directed day-to-day work of 75 employees and motivated teams to exceed objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Negotiated with vendors and service providers to control corporate expenditures.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Established budgets based on historical, current and forecasted business data.
- Ensured a safe environment for restaurant staff and guests by establishing and enforcing sanitation standards and procedures, conducting [Frequency] inspections to verify adherence.
Restaurant General Manager
The Artisan
Dubai, UAE
2023.03 - 2024.02
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
Restaurant General Manager
Coya
Riyadh, Saudi Arabia
2022.09 - 2023.03
- Oversaw daily company operations to reach financial targets.
- Created long-term business strategy to drive company success.
- Implemented strategic action to enhance customer engagement levels.
- Outlined opportunities for mergers, acquisitions and collaborative partnerships.
Restaurant Manager
Coya
Riyadh, Saudi Arabia
2021.11 - 2022.08
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Analysed operations to improve restaurant efficiency and service levels.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Reduced labour costs by 9% while maintaining excellent service and profit levels.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Established safe and secure dining environment with strong sanitation standards.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Assistant Restaurant Manager
Hutong, Aqua Group
Dubai
2019.12 - 2021.06
- Optimised customer experience by implementing exemplary service standards.
- Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed timekeeping, including completion of proper paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Skilfully interacted with external vendors to obtain best quality in pricing and product.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Restaurant Manager
Il Sorriso Restaurant
Horley, West Sussex
2018.12 - 2019.05
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Reconciled cash and credit card transactions to maintain accurate records.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Skilfully interacted with external vendors to obtain best quality in pricing and product.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained and supervised staff.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Assistant Restaurant/ Lounge Manager
Zuma
Rome, Italy
2016.05 - 2017.07
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed timekeeping, including completion of proper paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Skilfully interacted with external vendors to obtain best quality in pricing and product.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Selected D.J.'s and entertainment for week-ends and special events
Head Waiter
Zuma
London
2014.03 - 2016.04
- Maintained complete knowledge of restaurant menu, including daily specials.
- Affected quick resolutions to customer problems and brought in management to handle escalated concerns.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Described menu items, special offerings and appropriately identified wine pairings.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Developed and maintained positive working relationships with others to reach business goals.
- Provided friendly and attentive service.
- Stocked and maintained cleanliness of stations.
- Observed tables to promptly respond to requests and refill beverages.
Waiter
Zuma
London
2010.03 - 2014.02
- Checked on guests to ensure satisfaction with each food course and beverages.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
- Adhered to quality expectations and standards.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Answered questions about menu selections and made recommendations when requested.
- Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages.
- Greeted guests in pleasant and courteous manner.
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
Chef De Partie
L'Amante Beach Club
Ibiza
2009.05 - 2009.10
- Developed recipes and menus by applying understanding of market demand and culinary trends.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Experimented with new dish creations by incorporating customer recommendations and feedback.
- Maintained and cleaned all kitchen appliances including grill, stove and oven.
- Properly handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
Chef De Partie
OXO Tower
London
2004.04 - 2009.03
- Removed expired food and beverages from kitchen and stockroom.
- Plated completed foods paying special attention to overall presentation and necessary garnishes.
- Managed food usage by first in, first out rule to adhere to expiration dates.
- Abided by company standards in terms of portion and serving sizes.
- Developed recipes and menus by applying understanding of market demand and culinary trends.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Verified compliance in preparation of menu items and customer special requests.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
General Manager
The Artisan
Dubai, UAE
2023.03 - Current
Restaurant general manager
ShanghaiMe
Dubai, Dubai
2025.02 - 2026.03
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Conducted regular meetings with kitchen staff for consistent culinary output.
- Boosted profitability through effective cost control measures.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Implemented new menu items based on customer feedback and food trends, leading to increased sales.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Identified areas of improvement through regular performance reviews.
- Trained team members to deliver exceptional customer service.
- Negotiated contracts with vendors, securing best possible pricing agreements.
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Streamlined processes for better service delivery and improved guest experience.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
Education
GCSE -
Professional Institution L.Palmieri
Benevento, ItalySkills
- Customer service
- Staff development
- Staff management
- English skills
- Problem Resolution
- Microsoft Office
Languages
Italian
Native language
English
Advanced
C1
Spanish
Beginner
A1
Additional Information
Hobbies:
- D.J.ing
- Cooking
Timeline
Restaurant general manager
ShanghaiMe
2025.02 - Current
Restaurant general manager
ShanghaiMe
2025.02 - 2026.03
Restaurant General Manager
Shanghai Me
2024.04 - 2025.02
Restaurant General Manager
The Artisan
2023.03 - 2024.02
General Manager
The Artisan
2023.03 - Current
Restaurant General Manager
Coya
2022.09 - 2023.03
Restaurant Manager
Coya
2021.11 - 2022.08
Assistant Restaurant Manager
Hutong, Aqua Group
2019.12 - 2021.06
Restaurant Manager
Il Sorriso Restaurant
2018.12 - 2019.05
Assistant Restaurant/ Lounge Manager
Zuma
2016.05 - 2017.07
Head Waiter
Zuma
2014.03 - 2016.04
Waiter
Zuma
2010.03 - 2014.02
Chef De Partie
L'Amante Beach Club
2009.05 - 2009.10
Chef De Partie
OXO Tower
2004.04 - 2009.03
GCSE -
Professional Institution L.Palmieri