Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cruise Staff Manager
MSC Cruises
12.2022 - Current
Management of a multi-ethnic team ensuring the professional training and respecting the vision of the Company.
Creation and planning of on board entertainment events, in close cooperation with cruise direction.
Hosting main events, games and shows.
Management of team working-hours schedules.
Supervision of passenger embarkation and disembarkation procedures.
Use of enterprise databases.
Assistant Cruise Staff Manager
Costa Cruises
04.2019 - 09.2022
Team coordination and entertainment activities planning under the supervision of the Cruise Staff Manager.
Hosting theme party's and main games.
Promotion of board revenue in collaboration with other departments.
Take care to guest needs and complaint handling.
Holiday Representative and Entertainer
Alpitour
09.2016 - 11.2018
Hosting and organization of daily and nightly entertainment activities.
Public speaking with guests of different ages, cultures and nationalities.
Assisting and welcoming guests during their vacation.
Education
High School Diploma -
Carmine Sylos
Bari, Italy
07.2017
Certificate of Attendance
UCI Heriot-Watt University
Edinburgh, Scotland
08.2015
Skills
Effective Multitasking
Office Organization
Strategic Goals
Team Management Understanding
Individual Trainings
Coaching Staff Management
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
German
Elementary (A2)
Portuguese
Beginner (A1)
Certification
Radio speaker
Open Water Scuba Diver
Bodyguard
BST Certificates : Basic firefighting, Personal survival technics, Elementary first aid, PSSR ( Personal safety & social responsabilities ), Passenger ship, Familiarization, basic training