Giuseppe Santagata
Dubino,SO
Summary
What motivates me the most is to keep a good and safe environment around me. I love to be someone whom people can trust and relate to. It motivates me to keeps my costumers and co workers happy. I enjoy identifying sales opportunities and trends. Experience working in the luxury retail industry and tech sales industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Analyst
Indeed
01.2020 - 10.2023
- Conducting sales training for the sales team, supervisors, and senior management
- Collaborating with IT to design and manage an effective CRM system to keep track of sales leads and prospects
- Prepare, present and distribute data interpretations to improve communication
- Conducting data analysis and providing insightful reports to support informed decision-making and strategic planning process
- Give reports on revenue-related metrics to assist in assigning human resources to the appropriate department
- Analyzing the data to provide impactful visualization and dashboards to ensure complex data are understood and product efficiency to give the sales team the output needed to plan marketing activities
- Support sales directors in with daily queries
- Planning quarterly targets for sales reps.
Payment Analyst
Accenture, Facebook
11.2017 - 12.2019
- Providing quality customer service, achieve consistent customer satisfaction (CSAT) ratings while always focusing on resolving cases efficiently and utilizing time productively
- Assisting with training new joiners and Agent team members when required
- Mentoring new and junior agents on best practices
- Identifying, recommend and implement process improvements
- Communicating relevant information on a timely basis to
- Associate & Team Leads and escalate issues or complex delivery items when required
- Supporting the sharing of process knowledge and best practices within the team and across the engagement, and can impact and influence others
- Assisting in identifying solutions to more complex customer issues.
Sales Assistant
Cozzari Gioielleria
09.2015 - 10.2017
- Providing customers with a unique shopping experience guiding them through the history of the brands
- Tracking trends to keep up with where the current market is
- Providing knowledge of all the products by types of materials, functions, color and usability options
- Providing an efficient and luxury customer experience
- Completing cash reports at the end of the day to compare if sales were performing as expected against previous years
- Providing an efficient and friendly customer service
- Planning stock deliveries, making sure goods arrive to put out and meet quality standards.
Education
Events And Public Relations
Conde Nast Academy
London, UK (Online)11.2023
Bachelor - Art Direction And Communication
IED University
Rome, Italy2017
Skills
- Customer Satisfaction
- Customer Service
- Sales
- Data Analysis
- Team work
- Creative
- Attention to details
- Excell
- Salesforce
- Adcentral
- InDesign
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Certification
Lean Six Sigma - Yellow Belt
Timeline
Sales Analyst
Indeed
01.2020 - 10.2023
Payment Analyst
Accenture, Facebook
11.2017 - 12.2019
Sales Assistant
Cozzari Gioielleria
09.2015 - 10.2017
Events And Public Relations
Conde Nast Academy
Bachelor - Art Direction And Communication
IED University
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