Giuseppe Massimo Perna
Gela
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
6
6
years of professional experience
Work History
Travel Consultant
Terranova Travel
06.2020 - Current
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Collected, handled and documented payments for travel services and associated feels.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Helped senior managers make effective decisions based on current and accurate reporting.
- Collaborated with colleagues to create and promote special travel packages.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Social Media Manager
Freelance
01.2018 - 03.2020
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Managed editorial calendars and rescheduled PR events and meetings.
- Conducted media training for company executives and business leaders.
Graphic Designer
Freelance
01.2018 - 03.2020
- Developed creative design for print materials, brochures, banners, and signs.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
- Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
- Researched trends and projected industry changes to capitalize on emerging opportunities.
- Developed graphics and visual content for social media campaigns.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Used interactive design elements to create more engaging user experience.
- Developed infographics to better communicate complex data.
- Created motion graphics and video content for websites and applications.
Education
Associate of Applied Science - Economics
Unipegaso Università Telematica
ItaliaHigh School Diploma -
ITC Commerciale Luigi Sturzo
Gela07.2014
Skills
- High-Volume Environments
- Credit Card Payments
- Retail Sales
- Client Amenities
- Travel Agency Accounting
- Team Oversight
- Client Networking
- Company Branding
- Travel Recommendations
- Industry Networking
- Overseas Tours
- Interpersonal Communications
- Travel Arrangements
Timeline
Travel Consultant
Terranova Travel
06.2020 - Current
Social Media Manager
Freelance
01.2018 - 03.2020
Graphic Designer
Freelance
01.2018 - 03.2020
Associate of Applied Science - Economics
Unipegaso Università Telematica
High School Diploma -
ITC Commerciale Luigi Sturzo
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