Giuseppe Paul Messina

Although I entered the business world at a young age, I have been able to seize this opportunity to grow quickly and learn all the notions to start a business with solid and organized foundations, to bring it to success.

I focused on business strategies, increasing turnover and effectively targeting new markets.

The first messaging and telephone approach with the customer, with the aim of convincing them to purchase the service that the company was offering.

• Maintained expert knowledge of products and services offered, ensuring accurate information was provided to customers.
• Investigated and resolved customer inquiries and complaints quickly.

Customer registration; use of room management software; organization of work for the room cleaning service; use of the printer/ photocopier/scanner; management of the hotel's various online pages (Google; Expedia; Booking, etc.).

• Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.

• Take note of food orders and serve tables in compliance with quality standards.
• Always be aware of all courses on the main menu and specials of the day.
• Be able to advise customers based on their preferences.
• Work in a team with other catering professionals to ensure customer satisfaction.
• Always follow hygiene, health and food safety regulations.
• Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

• Responsibility for the swimmers and for the entire bathing area.
• Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
• Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.
• Responded to emergency situations in a timely, efficient manner.