Giuseppina Sicignano

Reviewing and analyzing suspicious and potentially fraudulent claims. Answering calls and emails and addressing customer inquiries, solving problems and providing information about the company promotions. Helping improve customer satisfaction by translating company documentation (from English to French, Spanish and Italian).

Work to coordinate all client service activities with a focus on delivering the ultimate client experience. This position is critical to building client advocacy and ensuring continued profitability of the company by setting and maintaining high service standards.

Coordinate and execute service activities, such as new clients, resolving complaints and handling day-to-day client requests (via email, live chat and phone call).

Performing reference and background checks. Making recommendations to company hiring employers. Maintaining relationships with both internal and external clients to ensure staffing goals are achieved. Completing timely reports on employment activity.

Being responsible for the day to day running of the retail location, working alongside the team to achieve targets and KPI's. In charge of using high levels of planning and organization to meet company goals, training of personnel, and run an efficient operation. Ensuring that standards are consistent and monitoring the appearance and performance of staff members.

Greeting and assisting visitors and guests arriving at front desk. Answering phone calls in a friendly and helpful manner. Check in and check out procedures. Organised and booked travel plans and itineraries, including transportation and overnight accommodations for clients.