Giusy Schepis
Augusta
Summary
Professional and enthusiastic cabin crew member, passionate about delivering exceptional service and ensuring passenger safety. Adaptable and culturally aware, with experience working in multicultural environments. Skilled in conflict resolution, teamwork, and providing personalized attention to passengers, I am committed to creating memorable in-flight experiences with warmth, professionalism, and efficiency.
Overview
7
7
years of professional experience
Work History
Cabin crew member
Ryanair Malta Air
Catania
07.2022 - Current
- Welcoming passengers on-board and directing them to their seat
- Maintaining a friendly, positive demeanor while communicating with passengers and responding to their questions
- Presenting safety demonstrations prior to take-off
- Collaborating with colleagues to plan tasks and ensure sales activities were completed on time during short domestic flights
- Assist in maintaining a clean and organized cabin environment while delivering out-standing in-flight service
Front desk receptionist
Venus Sea Garden Hotel
Augusta, Syracuse
12.2018 - 12.2021
- Managed front desk operations, including greeting guests, responding to inquiries, and providing assistance with room reservations.
- Dealing with complaints and solving problems that may arise.
Filing all paperwork, receipts, and reservations. - Answered incoming calls from customers and responded to their inquiries in a friendly and professional manner.
Education
Esol certificate - B2
Tyne Metropolitan College
Newcastle Upon Tyne, England09.2018
High School Diploma -
I.T.C. Alaimo Higher Institute
Lentini, Syracuse07.2017
Skills
- Dealing with difficult situations
- Aircraft security procedures
- Stress tolerance capacity
- Punctuality and reliability
- Maintaining professional appearance
Languages
Italian
Native
English
Fluent
Timeline
Cabin crew member
Ryanair Malta Air
07.2022 - Current
Front desk receptionist
Venus Sea Garden Hotel
12.2018 - 12.2021
Esol certificate - B2
Tyne Metropolitan College
High School Diploma -
I.T.C. Alaimo Higher Institute