Glenda Del Greco
italy
Summary
Personable and highly motivated, possessing exceptional communication and organisational skills, coupled with strong ability to manage front desk operations smoothly and professionally. Expertise in customer service and administrative tasks ensures welcoming and efficient reception area. Ready to enhance corporate atmosphere and contribute to seamless visitor experience.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work history
Corporate Receptionist
CDPQ
London
01.2023 - 12.2024
- Schedule meeting rooms as requested
- Answering phones and greeting visitors
- Booking taxi and hotel for the client
- Dealing with emails
- Managed visitor log book meticulously for record keeping and security purposes.
- Coordinated catering services for meetings resulting in successful and professional events.
Guest Experience
Melia White House
London
07.2022 - 12.2022
- Taking care of VIP Administration tasks
- Translate in Spanish
- Helpdesk
- Complaint Handling
- Optimised guest experience by conducting thorough room inspections, promptly replacing or repairing missed or damaged items.
- Perfected guest experience ensuring friendly, personal interactions between guests and restaurant staff.
Network/Corporate Receptionist
S&P Global
04.2022 - 06.2022
- Greeting client and make visitor access card
- Managing meeting rooms using Outlook
- Switchboard
- Helpdesk for the clients
- Administration tasks
- We Work booking
Corporate Receptionist
Credit Suisse (CBRE)
01.2019 - 01.2021
- Greeting client and manage visitor access card
- Managing the company switchboard
- Sorted received and distributed mail
- Helpdesk for all Facilities requests
- Practical use of Meeting management system
- Scheduled appointments and meeting for client's
- Practical use of Meeting Management System
- Administration skills
- Practical use of Service Insight
- Delivery excellent service
- Complaint handling
Hotel Receptionist
The Cumberland Hotel/Amba Hotel
London
01.2018 - 12.2019
- Booking Reservation
- Check in and check out
- Exceed guest expectations
- Collected room deposits fee and payments
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Reduced wait times with high-speed processing of reservations.
- Provided hotel information for improved guest experience.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
Education
Hotel Receptionist - Opera PMS Hotel Software Training, Practical Hotel Receptionist Training, Welcoming Guests Check-in and Check-out, Hotel procedures, brand standards & terminology, Practical use of Opera PMS Version 5.0, Behavioral skills Training, Understanding Hotel Departments
Reception Academy
Degree of Modern Language and Culture - Spanish, English
Unikore University
09.2014 - 07.2016
Skills
- Practical use of Opera PMS Version 50 Full Service
- Exceptional customer service
- Knowledge of Microsoft Office
- Administrative support
- Attention to detail
- Multitasking
- Positive Attitude and energetic
- Customer Service
Languages
Italian
Native
English
Advanced
Spanish
Advanced
Timeline
Corporate Receptionist
CDPQ
01.2023 - 12.2024
Guest Experience
Melia White House
07.2022 - 12.2022
Network/Corporate Receptionist
S&P Global
04.2022 - 06.2022
Corporate Receptionist
Credit Suisse (CBRE)
01.2019 - 01.2021
Hotel Receptionist
The Cumberland Hotel/Amba Hotel
01.2018 - 12.2019
Degree of Modern Language and Culture - Spanish, English
Unikore University
09.2014 - 07.2016
Hotel Receptionist - Opera PMS Hotel Software Training, Practical Hotel Receptionist Training, Welcoming Guests Check-in and Check-out, Hotel procedures, brand standards & terminology, Practical use of Opera PMS Version 5.0, Behavioral skills Training, Understanding Hotel Departments
Reception Academy
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