Glenis Mercedes Green
Gaggiano
Summary
Commercial professional with extensive experience in international B2B environments within manufacturing and ICT sectors. Proven track record in managing client relationships, preparing technical-commercial offers, and coordinating projects. Focused on business growth and establishing long-term partnerships in global markets.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Export Sales Specialist
Axomatic
Settimo Milanese
09.2025 - Current
- Managed the entire sales process, providing continuous customer support throughout the quotation, order fulfilment, and after-sales phases.
- Prepared 20–30 technical and commercial quotations daily while managing 5–6 customer orders/projects from quotation to delivery, streamlining the sales process.
- Handled commercial inquiries from Italian and international customers in automatic packaging machinery, ensuring timely responses and customer satisfaction.
- Engaged daily with international customers and distributors in Italian, English, and Spanish to foster strong relationships and facilitate effective communication.
- Maintained daily business relationships with customers and distributors across the LATAM region, using Spanish as the primary working language.
- Coordinated with Engineering, Production, and Logistics teams to ensure on-time project execution and delivery.
- Used Embyon ERP daily to manage quotations, orders, and customer projects.
Business Development Specialist
Ingram Micro
Settala
06.2025 - 09.2025
- Conducted business development activities through outbound calls, email campaigns, and digital communication channels.
- Made 140 outbound calls weekly to engage prospects.
- Strengthened partner network by reactivating inactive customers and expanding product portfolio penetration, resulting in increased engagement.
- Managed a portfolio of approximately 80 business partners within the DCPOS division.
- Prepared commercial quotations and managed sales cycle from quotation to order confirmation and delivery follow-up, ensuring timely completion.
- Prepared 20–40 commercial quotations daily for clients.
- Managed a monthly sales target of €300,000.
- Generated €30,000 in additional revenue through targeted customer reactivation initiatives.
- Aimed for a 7% gross margin target on sales.
- Strived for a 60–70% conversion rate from quotations to orders.
- Tracked sales KPIs regularly to assess performance.
Inside Sales Representative
Parker Hannifin
Corsico
01.2022 - 05.2025
- Acted as the primary inside sales contact, collaborating closely with the external Sales Account Manager.
- Handled customer inquiries, delivering quotations, product availability, lead times, order processing, and after-sales support.
- Developed technical and commercial quotations, assisting the Sales Account Manager in crafting tailored commercial proposals.
- Managed a portfolio of approximately 30 OEM and Select customers across key industrial sectors.
- Managed the entire order lifecycle, including order entry, order confirmation, delivery tracking, and coordination with Production, Planning, Logistics, and Engineering teams.
- Managed machine rental agreements and the related commercial documentation.
- Monitored service key performance indicators to assess operational efficiency. (TTA and TTR), aiming to enhance customer satisfaction.
- Accompanied Sales Account Managers on customer visits to industrial clients (approximately 10 visits per year).
- Utilised SAP for managing inventory and processing customer orders., Salesforce, Oracle, and AS/400 on a daily basis.
Export & Customs Specialist
DHL Express
Peschiera Borromeo
01.2020 - 01.2022
- Prepared and verified customs clearance documentation to ensure compliance with import and export regulations.
- Managed customs documentation for high-volume import and export shipments, ensuring compliance and efficiency in international operations.
- Classified goods and managed import and export customs procedures.
- Coordinated with customers, customs authorities, and internal operations teams to achieve timely and accurate clearance of shipments.
- Reviewed commercial and logistics documentation for accuracy and compliance.
- Resolved documentation and operational issues, minimising shipment delays and maintaining workflow continuity.
- Interacted daily with customers and cross-functional operational teams to ensure the smooth flow of international logistics.
Internship
southwest airlines
Orlando
01.2017 - 01.2019
- Provided operational support and customer service in a fast-paced international environment.
- Used English daily in a multicultural and customer-focused setting.
- Gained valuable experience working in a dynamic international environment with a strong focus on customer
Education
Diploma of Higher Education - Tourism Management
Artemisia Gentileschi
Milano01-2016
Skills
- Account Management
- Business Development
- International Sales
- Technical Quotations
- Customer Relationship Management
- Order Management
- Export Documentation
- Customs Procedures
- Technical quotations
- Market analysis
- ERP software usage
- Bilingual communication
- KPI monitoring
- Team collaboration
- Negotiation skills
- Customer Service
- CRM Software proficiency
Languages
Italiano
Proficient
C2
Francese
Beginner
A1
Spagnolo
Proficient
C2
Inglese
Advanced
C1
Custom
https://linkedin.com/in/glenis-mercedes-green
Personal Information
- Availability: Willing to travel nationally and internationally.
- Citizenship: Italian
Timeline
Export Sales Specialist
Axomatic
09.2025 - Current
Business Development Specialist
Ingram Micro
06.2025 - 09.2025
Inside Sales Representative
Parker Hannifin
01.2022 - 05.2025
Export & Customs Specialist
DHL Express
01.2020 - 01.2022
Internship
southwest airlines
01.2017 - 01.2019
Diploma of Higher Education - Tourism Management
Artemisia Gentileschi