Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Airoldi

London

Summary

I am a final-year student in Music Business at SAE Institute London with a broad and diverse background in hospitality across various sectors. My early start in the workforce has enabled me to cultivate a strong set of skills, including effective problem-solving, excellent communication, and a high level of adaptability. These experiences have equipped me with the ability to excel in dynamic environments and contribute positively to any team.

Overview

6
6
years of professional experience

Work History

Student Ambassador

SAE Institute London
09.2023 - Current
  • Actively represent the university at open days and other events, providing information and guidance to prospective students.
  • Participate in organizational meetings, contributing to planning and executing events aimed at improving student engagement.
  • Serve as a key point of contact for new students, demonstrating strong communication and interpersonal skills.

Room Manager/Waitress

Ristorante Strega
01.2022 - 08.2023
  • Delivered exceptional customer service, ensuring high levels of guest satisfaction in a fast-paced environment.
  • Managed a team to coordinate smooth operations, reflecting teamwork and multitasking.
  • Acted as the first point of contact for resolving customer queries, demonstrating problem-solving abilities and adaptability.

Ticketing Service Manager

Videocittà S.R.L.
12.2018 - 06.2022
  • Managed customer interactions with a focus on satisfaction and efficient service delivery, anticipating customer needs.
  • Developed strong communication skills and the ability to manage multiple tasks efficiently, directly applicable to a retail environment.

Education

BA\BSc (Hons) -

SAE Institute
London
09.2023

Skills

  • Problem Solving: Quick thinking and the ability to address issues promptly for positive outcomes
  • Communication: Clear and concise communication with both customers and team members
  • Adaptability: Demonstrating flexibility and the ability to adjust to changing environments and roles
  • Teamwork: Collaborating effectively with colleagues to achieve common goals
  • Time Management: Efficiently organizing tasks and responsibilities to meet high standards
  • Multitasking: Successfully managing multiple tasks simultaneously in a fast-paced environment
  • Customer Service: Providing attentive and exceptional service to ensure customer satisfaction

Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Korean
Beginner (A1)

Timeline

Student Ambassador

SAE Institute London
09.2023 - Current

Room Manager/Waitress

Ristorante Strega
01.2022 - 08.2023

Ticketing Service Manager

Videocittà S.R.L.
12.2018 - 06.2022

BA\BSc (Hons) -

SAE Institute

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Gloria Airoldi