GOKNUR YILDIRIM CEYHAN
ROME
Summary
Detail-oriented and motivated Marketing assistant with proven track record of improving customer satisfaction and enhancing media outreach. Adept at utilizing extensive knowledge of marketing tools and copywriting skills to improve sales strategies. Possesses excellent oral and written communication skills to effectively support marketing teams.
Overview
4
4
years of professional experience
Work History
Marketing assistant
Gökçe DENTAL Tıbbi Malz. San. Tic. Ltd. Şti.
2020.01 - 2023.03
- Gökçe Dental is a business selling dental materials established by my father in 1995 All the employees of our business, which my mother joined in 2006, are our family members That's why we call it family business.
- We have distributorship agreements with 9 different companies in Europe and Far East countries We market and sell the products we import from abroad to our own regions. We are responsible for the southeast of Turkey
- I started working as a social media manager in our business in 2020
- Over time, I became responsible for Marketing.I have been to places where the transformation from traditional to digital.
Customer Service Representative
Erkut Akçalı Dental Clinic
2019.09 - 2020.01
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
English literature teacher
American culture language school
2018.09 - 2019.08
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
Education
Master's Degree - International Marketing And Sales
Rome Business School
Rome, Italy04.2025
Health Tourism -
03.2022
Bachelor's Degree - English Language Teaching
CAG Universty
MERSİN 05.2021
Digital Marketing -
01.2021
Skills
- Problem-solving
- Ability to work under pressure
- Honesty
- Critical Thinking
- Flexibility
- Leadership skills
- Creativity
- Microsoft Office Skills
- Attention to detail
- Willingness to learn
- Initiative
- Online and traditional marketing
Languages
English
Advanced (C1)
Italian
Beginner (A1)
Volunteering projects
- Dramaturge & playwright, 10/2016, 02/2020, We wrote plays for the students in village schools and performed these plays with the theater team I founded.
- Teacher- education board, 04/2019, 02/2020, AHBAP
- Volunteer, 01/2022, Present, UCİM, UCİM; In addition to social awareness and education studies, it provides legal support to the victim children and families with its many volunteer lawyers, and guidance on receiving psychological support in the current cases, and psychological support by volunteer psychologists, and many volunteer members carry out awareness raising activities in cooperation with volunteer students, local governments and private companies in the field all over the country, all over the country.
Driverlicense
B
Personal Information
- Place of Birth: ADANA
- Title: Marketing Assistant
- Date of Birth: 02/03/98
- Gender: Female
- Nationality: TURKEY
- Marital Status: Married
Hobbies and Interests
- Travelling
- Walking
- Theatre
- Painting
Timeline
Marketing assistant
Gökçe DENTAL Tıbbi Malz. San. Tic. Ltd. Şti.
2020.01 - 2023.03
Customer Service Representative
Erkut Akçalı Dental Clinic
2019.09 - 2020.01
English literature teacher
American culture language school
2018.09 - 2019.08
Master's Degree - International Marketing And Sales
Rome Business School
Health Tourism -
Bachelor's Degree - English Language Teaching
CAG Universty
Digital Marketing -
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