Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Affiliations
Timeline
Generic

GRACE WANJIRU GATHU

NAIROBI

Summary

Result-oriented Human Resources practitioner seeking to leverage a broad-ranging background in recruitment and selection, industrial relations, employee wellbeing, man-power planning, management of disciplinary issues, employee reward and recognition, performance management, as well as training and development in a busy establishment, in a senior human resources position to make a substantial contribution to the company’s HR function.

Overview

12
12
years of professional experience

Work History

Head of Human Resource & Administration

Web Tribe Limited/JamboPay
05.2021 - Current
  • HR Operations:
  • Ensure efficient and accessible HR operational support for employees and line managers across the organization.
  • Develop a short and long-term human resource operations strategy to achieve optimal organizational effectiveness as well as deliver on strategic goals.
  • Revise policies, systems and procedures to meet the growing and changing needs of the organization.
  • Propose short and long-term HRIS technology strategies and roadmaps. Collaborate with internal and external partners to achieve required HRIS results that support the company’s rapid growth.
  • Collaborate with all departmental heads to identify their human resource needs and agree on timelines for execution.
  • Continually develop and iterate the hiring process to cooperate best practices and eliminate bias in order to recruit the best people for the organization.
  • Optimize data and reporting; identify synergies and other opportunities for enhancement of current systems, resources, and processes for improved efficiency, quality, timeliness, and accuracy of HR functions.
  • Employee Engagement and Culture:
  • Champion the cultural development of the organization to ensure demonstrable values of result orientation and innovation.
  • Understanding the business and wider context, to identify people solutions and initiatives that drive performance, employee engagement and impact.
  • Ensure implementation of tactical plans targeted at improving employee engagement as well as manage and coordinate employee welfare and team building programs.
  • Lead teams in making the company’s culture codes something that they believe in and build the best Place to Work environment.
  • Ensure that the organization’s culture is replicated in all areas where it is present.
  • Training and Development:
  • Develop mentorship, learning, and development processes that ensure the employees’ staff are continually growing, learning, and contributing towards the company overall strategy.
  • Review the onboarding process to ensure it brings out the company's identity, standards, and effectively onboard new hires to set them up for success in their roles and standards.
  • Understand the needs, interests, strengths, and weaknesses of the staff and utilize this information to contribute to the professional and personal growth of all personnel.
  • Develop and assist managers to create and deliver training that adequately supports the growth of the staff.
  • HR Business Partner:
  • Develop organization HR strategies in line with overall strategy by identifying the HR needs, recommending the strategic thinking and direction required to enhance the employee well-being and company culture.
  • Develop human resources financial strategies through labor forecasting, aligning monetary resources based on the requirement; developing action plans; measuring and analyzing results; initiating corrective actions, and minimizing the impact of variances.
  • Implement the HR strategies by establishing accountabilities across departments in all core HR functions.
  • Serve as a leader and go-to partner in developing the company’s strategic plans, organizational charts, and international expansion plans.
  • Support management by providing advisory and counsel services in all HR related matters both to the employees and the leadership team to enhance compliance in all issues related to HR.
  • Drive the talent acquisition and growth strategy by ensuring the company has the right number of employees with the right skillset and hired at the right time.

Snr. Human Resource officer

Webtribe/Jambopay
05.2017 - 04.2021
  • Resourcing (Recruitment and Selection):
  • Identify the best source of candidates for positions both internally and externally
  • Undertake strategic resourcing initiatives such as head hunting, Market intelligence, Talent acquisition.
  • Undertake interviews for short listed candidates manage the engagement process and ensure great experience in on boarding.
  • Managing the recruitment inbox – responding to all speculative applications and agencies as appropriate and passing CV’s on for further consideration
  • Assist the HR Manager in the production of job descriptions and identifying key competencies for each role
  • Ensure that all members of staff have a signed job description
  • Train, coach/mentor and support line managers on the recruitment process.
  • Ensuring that all recruitment administration is completed in a timely manner in conjunction with the HR Manager
  • Employee Relations:
  • Support the Head of HR and Head of Departments on the opportunities for improvement of employee relations.
  • Ensure work place harmony is in place.
  • Enhance two-way communication within the organization by ensuring that employees and other stakeholders are informed on what is happening, why it is happening and how it affects them.
  • Have a thorough understanding of HR law in particularly relating to contracts, terms and conditions, discrimination, maternity / paternity, dismissal processes, grievances, etc.
  • Ensure smooth termination process for employees, resignations and negotiated terminations as per the instructions of Head of HR and Legal Head.
  • Champion employee wellness programs.
  • Performance Management
  • Coordinate the entire process of performance appraisals, ensuring timely submission of reports and their analysis.
  • Ensure effective management of all staff performance and in compliance with the performance management policy.
  • Ensure that employee performance appraisals are conducted in a fair manner as per approved policies.
  • Training and Development:
  • Support the Line Managers in establishing the skill gaps within Business units and facilitate TNA and execution of mitigation initiatives.
  • In liaison with the HR Learning, Development and Talent identify and develop training interventions to bridge staff skill and business competency gaps in all departments.
  • Spearhead and champion organization in house training on a monthly basis
  • Monitor and implement capacity building initiatives that are directed to continuous on the job learning and staff career development.

Assistant Human Resource Officer

Kenya Institute of Professional Studies
04.2016 - 04.2017
  • Assisting in Planning and facilitating HR activities in the team: employee contracts, recruitment and selection and employee relations
  • Maintain current organizational chart and current staff contact list
  • Monitoring and recording employee time and attendance and leave management
  • Assist the process of job planning and performance management, performance reviews, disciplinary process, suspensions and termination of employees
  • Assist in the development of policies, rules and regulations for employees in compliance with the Employment Act 2007
  • Assist in the induction of new employees in the company- the rules and regulations governing the workplace and who to report to
  • Ensure all employees are registered to NSSF AND NHIF
  • Assisting in managing and handling the payroll.
  • Updating filling system and manage filing of employee documents
  • Schedules interviews for the HR manager.

Customer Service Representative

Multi-choice Kenya Limited
11.2015 - 03.2016
  • Listen and respond to customers’ needs and concerns
  • Provide information about Multi-choice products and services
  • Take orders, determine charges, and oversee billing and payments
  • Review and make changes to customer accounts
  • Handle returns and complaints
  • Record details of customer contacts and actions taken
  • Research answers and solutions as needed
  • Refer customers to supervisors, managers, or others who can help
  • Maintains financial accounts by processing customer adjustments.

Fund Resource Mobilization Officer

National Environment Trust
10.2013 - 10.2015
  • Proposal writing and development
  • Convening and securing meetings with potential partners and donors
  • Developing cases for support for crowd funding campaigns
  • Participating in relevant industry networking forums
  • Scouting for donors
  • Participating in baseline surveys and field visits
  • Continuous update of the organizations Customer Relations Management tool
  • Taking minutes for the departmental meetings
  • Communication Duties
  • Developing articles for the Best Practice Magazine
  • Taking pictures during the organization’s events
  • Developing compelling stories on NETFUND’s Incubates
  • Developing articles for the external newsletter from the Resource Mobilization perspective
  • Developing articles for the internal Newsletter

Education

Kenya Certificate of Secondary Education -

NEMBU GIRLS HIGH SCHOOL

Master's - Business Administration in Human Resource Management

DAYSTAR UNIVERSITY
07.2016

Bachelor of Arts - Communication (Electronic Media)

DAYSTAR UNIVERSITY
12.2012

Skills

  • Onboarding process
  • Performance appraisals
  • HR analytics
  • Diversity and inclusion
  • Employee relations

References

  • Teresa, Aput, Chief Finance Officer, taput@jambopay.com, 0710992375, Web Tribe Ltd, Nairobi, 00100, P. O .Box 15478-00100Nairobi.
  • Brian, Gitonga, VIP Accounts Executive, briann@dpogroup.com, 0727979406, DPO, Nairobi, 00200, P.O. Box 54773-00200, Nairobi.
  • Mercy, Njeri, Human Resource manager, m.njeri@momentumcredit.co.ke, 0702771519, Momentum Credit, Nairobi, 00100, P.O Box 29175-00100, Nairobi.

Hobbies and Interests

Traveling, Dancing, Swimming and Reading.

Affiliations

  • 1. Full Member of the Institute of Human Resource Management
  • 2. Member of The Women On Board Network

Timeline

Head of Human Resource & Administration

Web Tribe Limited/JamboPay
05.2021 - Current

Snr. Human Resource officer

Webtribe/Jambopay
05.2017 - 04.2021

Assistant Human Resource Officer

Kenya Institute of Professional Studies
04.2016 - 04.2017

Customer Service Representative

Multi-choice Kenya Limited
11.2015 - 03.2016

Fund Resource Mobilization Officer

National Environment Trust
10.2013 - 10.2015

Master's - Business Administration in Human Resource Management

DAYSTAR UNIVERSITY

Bachelor of Arts - Communication (Electronic Media)

DAYSTAR UNIVERSITY

Kenya Certificate of Secondary Education -

NEMBU GIRLS HIGH SCHOOL

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GRACE WANJIRU GATHU