Graeme McGlone

• Provided cabin service on long haul international flights [of up to 16 hour tours of duty] to a diverse range of customers from all parts of the world and addressing individual needs.
• Maintaining a positive and friendly attitude at all times and remaining adaptable in a rapidly changing environment. Being able to deal with difficult situations and provide satisfaction and effective results for customers.
• Maintained a safe cabin environment by conducting pre-flight safety checks and constantly monitoring cabin safety in-flight.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Provided assistance to disabled passengers during boarding and disembarkation and also during flight.
• Worked mainly in the first and business class cabins but assisted also in the economy class cabin.
• Being a crew member you are part of a team so teamwork is a constant aspect of the job, liaising to maintain awareness of safety issues, changes of flight schedule and emergencies.

• Airline passenger check-in, baggage acceptance, seat allocation, ticket issue and flight reservations. Provide friendly and efficient service at all times.
• Maintain on-time departures through efficient processing of passengers, boarding of aircraft in an efficient manner.
• Operate a safe environment at all times on the tarmac by creating a tarmac plan of arrival, parking and departure of aircraft to provide efficient aircraft movements with maximum safety.
• Liaise with Operations and Flight Crew.
• Maintain airport security through liaison with Federal Police and in house security.
• Supervise a shift of approximately 20 staff members,
• Acting Duty Airport Manager on a relief basis when Duty Managers were on leave. This would involve supervising a team of up to 200 staff in various areas including Passenger check-in, airport reservations and check-in, tarmac operations and baggage loading, aircraft catering and engineering.

Refer to above job description from 1984-2018.

Refer to above job description for Senior Traffic Officer, Customer Relations 1974-1984.

• Clerical duties mainly involving the preparation of payrolls and once a fortnight to deliver pay packets to staff at various Dept of Navy installations.
• Interacted with customers by phone, mail, or in-person to provide information and address discrepancies in payroll payments.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.