Graziana Castiello
Udine
Summary
Professional sales employee with excellent experience in internal sales management, speaking perfectly three foreign languages. Expertise in sales strategy, customer relationship management and effective communication, valued for reliability and flexibility.
Overview
13
13
years of professional experience
Work History
Internal Sales Manager
AMB Spa
10.2020 - Current
- Company Overview: https://www.ambpackaging.com/
- Customer Service and Sales Assistance
- Order entry and follow up, through the entire Supply Chain
- Coordination of the internal departments to satisfy customer requests
- Commercial offers
Customer Service Officer
Biofarma Srl
05.2019 - 09.2020
- Company Overview: https://www.biofarma.it/it
- Management of new projects, from the initial customer request to order fulfillment
- Commercial offers
- Customer Service and follow up of projects
Regulatory Affairs Manager - Pharma Market
Diaco Biofarmaceutici Srl
10.2018 - 04.2019
- Company Overview: http://www.diaco.it/
- Set up of the Regulatory documentation for the development and registration of new products in Italy and abroad
- Legalization and certification of official documents for the maintenance and/or renewal of registrations
- Communications with the Italian Medicines Agency
- Set up and submission of technical documentation relating to essential and non-essential changes about the pharmaceutical plant
- Pharmacovigilance
Regulatory Affairs and QA - Medical Devices
Diaco Biofarmaceutici Srl
01.2017 - 09.2018
- Company Overview: http://www.diaco.it/
- Updating of product technical files
- Management of claims and non-conformities
- Release of products on the market by checking and approving production batch records
- Approval and updating of printed material for products
- Submission of notifications and certifications to regulatory bodies
- Drafting and reviewing of the Quality Management System procedures
- Control of claims on product advertising material
Personal Assistant to the CEO
Diaco Biofarmaceutici Srl
02.2016 - 01.2017
- Company Overview: http://www.diaco.it/
- Management of relationships with suppliers and commercial negotiations
- Communication with institutional bodies
- Management of CEO's personal agenda
- Organization of meetings and company presentations
- Interpretations in the technical field RU-IT RU-EN
Teacher of Italian Language for Russian Speakers
Language School "Jazyk Dlja Uspecha"
09.2014 - 12.2014
- Company Overview: http://language-school.ru/
Business Assistance
Italian Chamber of Commerce in Marseille
07.2012 - 10.2012
- Company Overview: https://www.ccif-marseille.com/it/
- Management of communication with customers for the sale of products and services
- Research for commercial partners
- Assistance and support for members
- Translations of tourist texts from French to Italian and vice versa
Education
Master - Global Marketing, Communication & Made in Italy
Centro Studi Comunicare L’Impresa
09.2017
Master's Degree - Specialised Translation And Interpreting
University of Trieste
Trieste12.2015
Bachelor's Degree - Applied Interlinguistic Communication
Univrersity of Trieste
11.2013
Advanced Course - Russian Language
State University of Foreign Languages MGLU
Moscow05.2013
Skills
- Result Oriented
- Cultivated a customer-centric approach that improved client retention rates
- Flexibility
- Excellent resistance to stress
Personal Skills:
- Precision and a strong sense of responsibility
- Excellent use of software SAP
- Excellent knowledge of Microsoft Office and Internet
- Excellent use of CRM Salesforce
IT Skills:
COMPETENZE LINGUISTICHE
Italiano: native speaker
Bilingual or Proficient (C2)
Russo: C1
Advanced (C1)
Francese: C1
Advanced (C1)
Inglese: C1
Advanced (C1)
Hobbies and Interests
Reading, Dancing, Travelling, Hiking
Disclaimer
I authorize the processing of personal data contained in my curriculum vitae in accordance with art.13 of Legislative Decree 196/2003 and art.13 GDPR679/16
Timeline
Internal Sales Manager
AMB Spa
10.2020 - Current
Customer Service Officer
Biofarma Srl
05.2019 - 09.2020
Regulatory Affairs Manager - Pharma Market
Diaco Biofarmaceutici Srl
10.2018 - 04.2019
Regulatory Affairs and QA - Medical Devices
Diaco Biofarmaceutici Srl
01.2017 - 09.2018
Personal Assistant to the CEO
Diaco Biofarmaceutici Srl
02.2016 - 01.2017
Teacher of Italian Language for Russian Speakers
Language School "Jazyk Dlja Uspecha"
09.2014 - 12.2014
Business Assistance
Italian Chamber of Commerce in Marseille
07.2012 - 10.2012
Master - Global Marketing, Communication & Made in Italy
Centro Studi Comunicare L’Impresa
Master's Degree - Specialised Translation And Interpreting
University of Trieste
Bachelor's Degree - Applied Interlinguistic Communication
Univrersity of Trieste
Advanced Course - Russian Language
State University of Foreign Languages MGLU
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