Graziella Greto
San Vito Sullo Ionio
Summary
Detail-oriented document controller with extensive experience in managing technical documentation and ensuring ISO compliance. Successfully delivered accurate project documentation to stakeholders, enhancing communication and operational effectiveness. Strong foundation in administrative tasks, with a focus on meticulous record management and continuous improvement. Excellent communication and interpersonal skills foster positive relationships with clients and colleagues, ensuring efficient administrative processes.
Overview
5
5
years of professional experience
Work History
Document Controller
DRA GLOBAL
Guelph, Canada
02.2021 - 12.2025
- Assisted in creating and updating detailed drawings and documentation for systems programming operations and procedures including user manuals and project documentation.
- Ensured accurate distribution of drawings and technical specifications to contractors and stakeholders.
- Recorded revisions on drawing and document registers with each issued transmittal slip.
- Supported the maintenance of the vendor drawing register using BIM technology.
- Worked alongside section leaders to prepare drawings for design review.
- Checked and confirmed all documentation met ISO compliance standards.
- Participated in quality and process improvement initiatives to boost operational effectiveness.
- Maintained document review and approval procedures for confidential or sensitive information, controlling flow of documents.
Receptionist
Family Counselling and Support Services
Guelph, Canada
07.2020 - 01.2021
- Cultivated service excellence by following established best practices and protocols.
- Provided essential support to FCSS staff, improving client and customer flow in administrative processes.
- Entered attendance, billing, and demographic data to maintain accurate client files.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Cleaned reception area regularly to maintain professional appearance.
- Managed external correspondence by drafting client emails and letters.
Education
Certificate of Proficiency -
CTEFL Via Lingua
Florence, Italy01.2026
High School Diploma - Grade 12
Skills
- TEFL
- Microsoft Suite
- MS Word
- MS Excel
- MS Outlook
- MS PowerPoint
- AutoCAD
- Microsoft Teams
- SharePoint
- Aconex
- Dropbox
- One Drive
- BIM
- WinZip
- Procurement
- Excellent communication skills
- First Aid Training
- Clean Driving History
- Document progress reporting
- Technical documentation
- Record management
- Document compliance management
References
Stephanie Tarnowski, +39 055 283 161
Communication Skills
TEFL completed certification in Florence, with professional experience in office settings and staff training. Interested in contributing to English language education in Southern Italy through structured, communicative, and culturally responsive instruction. Committed to supporting adult and young adult learners in developing practical and confident English communication skills
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Italian
Upper Intermediate
B2
Interests
- Reading, Sports, Global News, Travel
Timeline
Document Controller
DRA GLOBAL
02.2021 - 12.2025
Receptionist
Family Counselling and Support Services
07.2020 - 01.2021
Certificate of Proficiency -
CTEFL Via Lingua