Esperienza lavorativa
Panoramica
Istruzione
Name
Certificazioni
Languages
Honors-Awards
Publications
Cronologia
Generic
Graziella Spano
Disponibile

Graziella Spano

Cusago ,Milano

Esperienza lavorativa

Senior Marketing Advisor

Green Mill Solutions
Cusago, Milano
09.2015 - 09.2026
  • Based on all competencies achieved in my proficient professional life, I support the business development in order to increase business perspective. I even give my support improving Green Mill image using 6Ps marketing strategies and developing new ideas and short insight trainings. I adapt innovative methods for virtual training programs measuring the impact.
  • 11 years
  • Mantenimento dell'ordine e della pulizia della postazione di lavoro.

LD as Consigliere Delegato

Adfor Creatives
Assago, Milano
05.2012 - 04.2016
  • Developed and implemented new courses in Digital Marketing and Cloud Computing, ensuring high-quality delivery and training impact.
  • Applied Six Sigma methodologies to enhance course effectiveness and business perspectives. Courses overachieved results.
  • Supported sales and marketing initiatives across products, education, and services, leveraging my international experience.
  • 4 years

Chief Executive Officer

Adfor
Assago, Milano
05.2012 - 04.2016
  • In my role of Learning Developer, I develop new courses (i.e. Digital Marketing and Cloud Computing) verifying even the quality delivered and the training impact (applying Six Sigma approach). I'm acting on increasing the business perspectives, supporting sales and marketing activities both in products, education and services area. I apply my multidisciplinary skills including my strong international experience. I'm a proven instructor on: Cloud Computing, Digital Market, SEO&SEM strategies, Public Speaking, Proficient Presentation & Efficient Communication.
  • 4 years
  • Guida dell'azienda attraverso la definizione e l'attuazione periodica dei business plan.

Education & Delivery Manager

CA
Basiglio, Milano
01.2005 - 12.2006
  • I mainly make People and project management: motivating successfully uncommitted people, solving critical issues and creating a good teamwork environment.
  • I achieve some certifications on project management (CA and non CA solutions such as ITIL,CISSP)
  • Since April 2005 I become Delivery Manager with People Management and project overhead:
  • I participate in account planning and pipeline management planning meeting to identify new business opportunities and I continue to manage the existing Services and Education opportunities.
  • I manage relationships with channel and reseller partners, creating a specific Academic Program to enhance their knowledge and experiences in solution implementation.
  • I insist in raising the bar to my staff. Coaching, developing and supervising them and ever other employees (including recruiting, evaluating, and/or terminating).
  • I develop others by encouraging accountability and enforcing performance standards.
  • I take risks and take strategic and tactical business decisions.
  • I frequently revise and establish goals and objectives for my team.
  • 7 years 9 months

Education Manager

CA
Basiglio, Milano
04.1999 - 12.2006
  • I make the startup of a new Education Division
  • I manage people, committing them and improving their knowledge and trust.
  • I work for connecting partners and direct sales to enable account collaboration and create partner business plans to develop mutual performance objectives to improve the business I execute quarterly business reviews (QBRs) to assess progress against bookings objectives and goals. I leverage contests for partners to help accelerate their competences and business growth.
  • Collaborate with partners to build Territory strategy and demand generation plans
  • Results:
  • - Education business increase from 1999 to 2000 of up to 120% and from 2000 to 2001 up to 100%, the same for 2002-2005.
  • - I sale (internally and to client and partner) & manage CA trainings with a constant improvement y/y on more than 60% + revenues.
  • - I provide constantly active & constructive input at international level. sharing best practices.
  • - I make People management: motivating successfully uncommitted people, solving critical issues and creating a good teamwork environment.
  • - During my last year I make Project management: achieving certification for PM (on CA and non CA solutions such as ITIL, CISSP).
  • - I manage Partner in terms of knowledge and certification, localizing and launching the ‘Academy Partner Program’ relating to University and High School environment, client never scouted before by CA Italy.
  • - I drive the process for connecting partners and direct sales to enable account collaboration and new business developed, achieving critical milestones.
  • - I develop the Edu Channel : detecting specific partners on strategic areas such as Security (Veritas).
  • - I create a tool to measure the impact of the training activities, to allow ROI calculation.

Certified Trainer & Project Manager

Gruppo Elea
Ivrea, Torino
10.1988 - 03.1998
  • I develop new training on Olivetti Banking products. I achieve MSCT certification.
  • I became Banking & Financial Consultant
  • In the last period I sale training to the client and I make Project Planning and Marketing Analysis to develop new sales activities. I develop new training relating sale’s activity.
  • Result: sale of new specialized training, with an improvement of +90%
  • I analyze , creating knowledge assessments, I plan and manage education activities financed by CEE (FSE) to meet client requirements.
  • I make training Project Management (client needs analysis, budget definition, resource evaluation, state of work & timeline definition).
  • 9 years 6 months

Certified Instructor

elea
Ivrea, Torino
10.1988 - 03.1998
  • I develop new training on Olivetti Banking products. I achieve MSCT certification. I became Banking & Financial Consultant In the last period I sale training to the client and I make Project Planning and Marketing Analysis to develop new sales activities. I develop new training relating sale’s activity.
  • 9 years 6 months

Training Manager Italy & France

Red Hat
Milan, Milano
10.2021 - 07.2026
  • Spearheaded business improvement initiatives across Italy and France, achieving a 60% improvement baseline and 20% year-on-year growth.
  • Enhanced communication strategies with Red Hat Training partners, elevating the value perceived by executives and sales teams.
  • Executed processes connecting training partners with direct sales, fostering collaboration and improving overall business perspectives.
  • 4 years 11 months

Training Manager, CEMEA+MED)

Red Hat
Milan, Milo
09.2021 - 10.2022
  • Improved collaboration and business growth on 60% base with Red Hat Training partners across CEMEA and MED regions.
  • Communicated the value of partnering with Red Hat Training to executives and sales teams.
  • Executed processes to connect partners and direct sales, enhancing account collaboration.

Training And Quality Manager

Concentrix
02.2018 - 09.2021
  • Oversaw training and quality management across three sites in Cairo, Italy, and Romania, ensuring workforce readiness. The user support was for Amazon having strong KPIs always achieved thanks to my activities on all 3 sites.
  • Designed and developed tailored training programs based on knowledge assessments to enhance employee skills to improve their efficience relating to the Amazon KPI: results, overachievement.
  • Collaborated with on-site leaders to align training and quality strategies with customer expectations, fostering a strong learning culture.
  • 3 years 8 months

EMEA Training & Quality Manager

Concentrix
Cagliari, Cagliari
02.2018 - 07.2019
  • I oversee 3 sites (Cairo, Italia and Romania), to ensure superior workforce preparation in Training and on efficient improving plans for Quality, at EMEA level. I design and develop training programs based on knowledge assessment, selecting the appropriate training methods or activities, conducting frequent audit to detect any area of improvement. I maintain update curriculum database and training records. I use and adapt innovative methods for virtual training programs measuring their efficiency and impact.
  • In teamwork with on-site leaders and local Q&T Supervisors, I’m driving a strong learning and quality strategy based on customer expectations, aligning (internal and external) business goals and improving the team working culture, granting the highest quality to our Client to ensure him the best customer experience.
  • I develop coaching culture improving skills across the organization, accelerating change management and building a good capability. I'm oriented to the continuous improvement and I try to consolidate and share this behavior.

Advisory Project Manager

Codd&Date s.r.l.
Milan Area
05.2016 - 01.2018
  • Working as a senior consultant (from Codd & Date) in Intesa San Paolo Bank the DR Program Office, I collaborate in the team that supervise the efficiency of High Availability (HA) and Disaster Recovery (DR) procedures, in order to verify any discrepancy and avoid criticism in HA, verifying all environment respect BIA and same in DR, in order to avoid any discrepancy in case of real failure. I reinforce attention to training needed to align all business functions.
  • 1 year 9 months

Education Sales Manager

SAP
Vimercate, Monza
05.2008 - 04.2012
  • My first commitment is to satisfy end user's and CUSTOMER's requirement on training, to enhance ROI on adopting SAP implementations. I develop new User Training to better align customers on the project implementations: making assessments and detecting customer's need.
  • I'm even responsible for setting business strategy in order to improve SAP Education Italy figures, in line with Education EMEA' s and global Education's overall business strategy and objectives.
  • I'm taking care of big customer on Italian Market and on all Financial ones, trying to accomplish their training needs and constrains towards SAP Education Solutions.
  • I drive process for connecting partners and direct sales to enable account collaboration, creating partner business plans to develop mutual performance objectives and critical milestones.
  • 4 years

Account Manager Italia

GIUNTI EDITORE S.P.A.
Milan, Milano
02.2007 - 04.2008
  • Giunti Labs is Europe’s leading provider of eLearning and Mobile learning Content Management Platforms and Services.
  • Thanks to the award winning Learning Content Management Solution, the learn eXact LCMS Suite, Giunti Labs is fast growing in all World Regions incuding Italy and in particular Milan and Rome.
  • I'm responsible of Milan site and I'm engaged in:
  • Generating new business in Italy through new and existing client relations
  • Identifying, developing and closing key accounts via direct sales and/or RFP answering
  • Quotation and tender, RFI, RFP preparation
  • Participation in italian & international eLearning tradeshows, conferences and events
  • I even manage/create new partners engagement in order to grow business and competences.

Account Manager

Micro Focus
Milano, Milano
01.1998 - 04.1999
  • Develop new sales strategies:
  • Marketing Analysis and sales increase (LA practise increase +40%)
  • Sale of new technologies (Y2K & conversion to €) bundled with training & services (practise increase +75%, +100% in services)
  • 1 year 4 months

Marketing Stage Co

Olivetti
Ivrea, Torino
01.1986 - 01.1987
  • Education for School brand development. Developed brand strategy and statistics systems.
  • Strategic Consulting, including business plan & sales strategy development.
  • 1 year

Panoramica

4
4
Languages
1
1
Certification
41
41
anni di esperienza professionale

Istruzione

Engeneering - Computer Science

Politecnico di Torino
Torino
09.1985

Name

Titolo: Training Developer Manager & Partner Manager

Certificazioni

Red Hat Portfolio Practitioner - Foundational, Prince 2 Foundation, CLDP L & D professionals Sig Sigma Black Belt

Languages

French (Native or Bilingual)
Madrelingua
A1
English (Native or Bilingual)
Madrelingua
A1
Italian (Native or Bilingual)
Madrelingua
A1
Spanish (Elementary)
Madrelingua
A1

Honors-Awards

ACL GRC Foundation Certified CPE

Publications

Forum PA Learning & eLearning

Cronologia

Training Manager Italy & France

Red Hat
10.2021 - 07.2026

Training Manager, CEMEA+MED)

Red Hat
09.2021 - 10.2022

Training And Quality Manager

Concentrix
02.2018 - 09.2021

EMEA Training & Quality Manager

Concentrix
02.2018 - 07.2019

Advisory Project Manager

Codd&Date s.r.l.
05.2016 - 01.2018

Senior Marketing Advisor

Green Mill Solutions
09.2015 - 09.2026

LD as Consigliere Delegato

Adfor Creatives
05.2012 - 04.2016

Chief Executive Officer

Adfor
05.2012 - 04.2016

Education Sales Manager

SAP
05.2008 - 04.2012

Account Manager Italia

GIUNTI EDITORE S.P.A.
02.2007 - 04.2008

Education & Delivery Manager

CA
01.2005 - 12.2006

Education Manager

CA
04.1999 - 12.2006

Account Manager

Micro Focus
01.1998 - 04.1999

Certified Trainer & Project Manager

Gruppo Elea
10.1988 - 03.1998

Certified Instructor

elea
10.1988 - 03.1998

Marketing Stage Co

Olivetti
01.1986 - 01.1987

Engeneering - Computer Science

Politecnico di Torino

Profili simili

Crea profilo
Graziella Spano