Gregorio Di Trapani

• Work within a cross-functional team of developers and product managers on a range of different SaaS enterprise solutions and tools.
• Focus on the QA process in the sprint to maintain the quality of the platform and timely software releases.
• Develop and extend our automation test packs in order to reduce manual testing.
• Propose tools and processes to improve the effectiveness of the team.
• Communicate effectively with Developers, Product, QA and Support teams.
• Work with engineers and support to troubleshoot/triage issues found during testing and in production.
• Able to work in a fast-paced environment with an ability to shift priorities and focus on changing requirements and market demands.
• Comfortable and effective at working in a remote capacity. Collaborating with team members across different locations through digital channels.
• Take ownership of testing activities in the sprint/project.
• Write effective bug reports and test reports with all the required information and root cause analysis where possible and track the ticket until closure.

• Built personal relationships with guests to promote positive experiences.
• Carried out day-by-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed tour programming to enhance guest experiences.
• Researched information on place to provide accurate, detailed tours.

Project management support:

• Operations Area: coordinating projects and ensuring the follow-up
• Corporate Area: operating purchases and their relative shipments
• Logistics: formalization of operating and management procedures

• Kept work area tidy and sanitary, promptly addressing spills and other messes.
• Operated cash register, taking payments and issuing customer receipts.
• Explained ice cream flavours, toppings, sundaes and other frozen concoctions to customers.
• Maintained cleanliness and organization in the establishment.