Greta Ungari
Parma
Summary
I am positive, I like to learn new skills. I am purposefully. With a strong background in the office employment and catering sector. I am a motivated and organized professional. My experience has taught me the importance of teamwork and attention to detail, skills that I put into practice in every assignment I carry out. I have a high level of empathy which allows me to relate to any type of customer. Dynamic and results-oriented professional with extensive experience in office administration and customer service. Excelled in streamlining processes and enhancing efficiency by 20% through effective travel management and system implementations. Skilled in Microsoft Excel and fostering strong client relations, demonstrating a keen ability to solve problems and improve operational workflows.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Administrative Employee
Silvi Srl
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Monitored office supply levels regularly to maintain an optimal stock at all times without overspending or running out of essential items.
- Entered data and utilized Access database and Excel spreadsheets.
- Served as liaison between company departments to facilitate efficient communication channels while maintaining confidentiality.
- Receptionist with high level of professionalism, handling over 100 calls per day in a timely and accurate manner.
- Planning and coordination of foreign trips, reducing costs by 20% through more efficient management of reservations.
Cashier
La Mulata
09.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Administrative Employee
Food Machinery Service Srl
09.2017 - 10.2022
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Entered data and utilized Access database and Excel spreadsheets.
- Served as liaison between company departments to facilitate efficient communication channels while maintaining confidentiality.
- Operated multi-line telephone to answer, screen and route calls and relay messages.
- Prepared detailed reports for upper management to enable informed decision-making based on accurate data analysis.
- Greeted and answered inquiries from general public, customers and visitors and routed and resolved information requests.
- Created, edited and emailed letters under tight deadlines.
- Implemented effective time management strategies that increased overall workplace efficiency and task completion rates.
- Assisted in the recruitment process by screening resumes, conducting interviews, and onboarding new employees.
- Handled sensitive information with discretion, ensuring proper storage and access control measures were in place to maintain data privacy.
- Facilitated smooth internal communication by managing calendars, scheduling meetings, and coordinating events.
- Supported marketing efforts with the creation of promotional materials and maintaining an updated client database for targeted outreach campaigns.
- Provided comprehensive support for executive-level staff, including travel arrangements and document preparation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Counselor - Counseling
Libera Accademia Delle Scienze Umane
Parma06.2024
Bachelor Of Social Science - Social Sciences
Liceo Delle Scienze Umane
Parma06.2012
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Document management
- Calendar management
- Report preparation
- Meeting planning
- Travel arrangements
- Expense reporting
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Computer skills
- Team collaboration
- Customer and client relations
- Dedicated team player
- Professional communication
- Relationship building
- Customer relations
- Office administration
- Strong problem solver
- Microsoft Excel
- Patient scheduling
- Computer proficiency
- Data entry
- Professional and mature
- Office management
- Task prioritization
- Database entry
- Excel spreadsheets
- Client relations
- Invoice processing
- Training and coaching
- Scheduling and calendar management
- Appointment scheduling
- Staff management
- Meticulous attention to detail
- Microsoft outlook
- Document preparation
- Scheduling
- Documentation and reporting
- Strategic planning
- Microsoft Word
- Resourceful
- Administrative support
- Mail handling
- Filing
- Documentation and control
- Filing and data archiving
- Confidential document control
- Report writing
- Microsoft PowerPoint
- Internal communications
- Internet research
Certification
English Certificate of C1 level
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Timeline
Cashier
La Mulata
09.2019 - Current
Administrative Employee
Food Machinery Service Srl
09.2017 - 10.2022
Administrative Employee
Silvi Srl
Counselor - Counseling
Libera Accademia Delle Scienze Umane
Bachelor Of Social Science - Social Sciences
Liceo Delle Scienze Umane
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