Gzim Amiti
Technical Account Manager And Product Leader
Zurich
Summary
Technical Account Manager and Product Leader with over 15 years of experience in digital transformation and customer-facing roles. Skilled in leading cross-functional teams, implementing advanced digital tools, and driving successful projects from concept to launch. Proficient in navigating complex product life cycles and fostering strong customer relationships, including achievements recognized publicly on Adobe’s website.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Senior Technical Account Manager
Adobe
Zurich
2021.11 - Current
- Strategic Advisor to Fortune 500 Clients: Manage a high-value portfolio of nine major enterprise customers with a combined ARR of over $25 million, driving digital transformation and maximizing the value of Adobe solutions.
- Trusted Technical Partner: Serve as the primary technical advisor, aligning Adobe’s solutions with customer business goals, leading to three customer success stories published on Adobe’s official site.
- Driving Business Growth & Customer Success: Increased customer satisfaction by 25% by optimizing onboarding, proactively identifying areas for improvement, and ensuring seamless product adoption.
- Technical Expertise & Innovation: Collaborate cross-functionally with engineering, UX, and sales teams to enhance Adobe solutions, reducing customer-reported issues by 30% and improving technical support efficiency.
- Executive-Level Engagement & Enablement: Conduct regular strategic meetings with executive-level stakeholders, presenting insights, product roadmaps, and best practices that drive a 15% increase in feature adoption.
- Global Presence & Thought Leadership: Travel to key accounts to lead in-depth workshops, executive briefings, and strategic planning sessions, strengthening Adobe’s position as a trusted enterprise partner.
Senior Technical Lead
Sunrise
Zurich
2017.11 - 2021.11
- Led the B2B Self-Service application project with a CHF 10 million budget, defining roadmap, milestones, and technical specifications, which resulted in securing five new enterprise clients.
- Directed the merger project with UPC Switzerland, unifying customer data and digital tools into a new integrated Customer Relationship Management (CRM) system, contributing to a seamless transition.
- Enhanced the My Sunrise mobile app, increasing its rating from 1.7 to 4.3 and achieving a 20% boost in customer engagement.
- Collaborated with finance, engineering, and external partners to strategically align digital transformation projects with business objectives.
Senior Digital Solutions Engineer
Sunrise
Zurich
2016.07 - 2017.11
- Directed digital transformation initiatives for Adobe AEM, Campaign, Analytics, and Target implementations, improving digital customer journeys and supporting marketing efforts
- Launched the Roaming Cockpit project (4M CHF), enhancing client experience and achieving a 25% increase in business sales
- Maintained alignment with product owners and technical teams to ensure a smooth rollout of product updates and new features
Front-end Software Engineer
UPC Schweiz
Zurich
2012.06 - 2016.07
- Redesigned and optimized the UPC website, increasing speed by 35% and enhancing user experience through reusable code components and UI/UX improvements
- Worked on Adobe AEM components, ensuring feasibility of UI/UX designs and building a personalized digital experience for users
- Adeptly built reusable code and libraries for long-term use, rolling out improvements to improve usability and optimizing application for maximum speed and scalability
IT Project Technician
UBS
Zurich
2011.03 - 2012.06
- Technical Support & Helpdesk: Provided first-line and second-line support, resolving 90% of technical issues within the first interaction.
- Managed an average of 50+ daily tickets through ITSM tools like ServiceNow and Jira.
- User Assistance: Troubleshot and resolved hardware, software, and network issues via phone, email, and in-person support, maintaining a 98% user satisfaction rating.
Computer Scientist
Dimaz
Zurich
2010.10 - 2011.03
- Software Development: Created 5+ software programs, improving speed and efficiency by 40%.
- Problem Solving: Analyzed 1M+ data records to improve accuracy by 25%.
Digital Projects
Freelance
Zurich
2007.01 - 2019.01
- Displayed project management abilities, executing Cross-Browser-Usability testing and validation, producing conceptual designs for internal and hosted network infrastructure, programmed solutions, and performed post-implementation administration
- Managed entire projects: www.tk-adler.de, www.shfismailqemali.edu.mk, www.cigar-review-pro.ch, www.dimaprint.ch, www.generag.ch, www.dimaz.ch, www.irfa.com.mk, www.shqipmedia.com, www.restaurant-szenario.ch
Education
MBA - EMBA
Quantic School of Business And Technology
Online 2022.05 - 2023.10
Summer School - European Innovation Academy
University of Nova
Portugal 2019.07 - 2019.08
Bachelor of Science - Computer Science
South-East European University
North Macedonia 2007.09 - 2011.04
Skills
- Digital transformation
Project & team leadership
- Proactive communication
- Quality consultancy services
Process optimization
Digital strategy creation
Tool standardization
Building web applications
Awards
- Best Product Campaign category, 04/13
- Digital Communication Award, 04/17
- Digital Transformation & Mobile Relaunch Gold & Silver awards
Timeline
MBA - EMBA
Quantic School of Business And Technology
2022.05 - 2023.10
Senior Technical Account Manager
Adobe
2021.11 - Current
Summer School - European Innovation Academy
University of Nova
2019.07 - 2019.08
Senior Technical Lead
Sunrise
2017.11 - 2021.11
Senior Digital Solutions Engineer
Sunrise
2016.07 - 2017.11
Front-end Software Engineer
UPC Schweiz
2012.06 - 2016.07
IT Project Technician
UBS
2011.03 - 2012.06
Computer Scientist
Dimaz
2010.10 - 2011.03
Bachelor of Science - Computer Science
South-East European University
2007.09 - 2011.04
Digital Projects
Freelance
2007.01 - 2019.01