SAID EL MANSOURI
Summary
Dynamic and detail-oriented professional with extensive experience in high-pressure restaurant environments, notably at La Pratina. Proven ability to enhance customer satisfaction through strong multitasking and exceptional customer service. Recognized for maintaining an organized dining area and effectively managing multiple tables, ensuring a seamless guest experience.
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
5
5
years of professional experience
Work History
Waiter
Pedigrotta 2
01.2024 - 12.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Dishwasher
Pizzeria Leonardo
10.2021 - 12.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Food Runner
BAR 39
02.2021 - 09.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Waiter
La Pratina
01.2020 - 12.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
CATTENEO HIGH SCHOOL
Carpi, Italy07-2019
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Waiter
Pedigrotta 2
01.2024 - 12.2024
Dishwasher
Pizzeria Leonardo
10.2021 - 12.2023
Food Runner
BAR 39
02.2021 - 09.2021
Waiter
La Pratina
01.2020 - 12.2020
High School Diploma -
CATTENEO HIGH SCHOOL
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