HANNA SURTA
Rome
Summary
A Cartier High Jewellery Sales Deputy Manager with a MA in Modern Foreign Languages and a BA (Hons) in Fashion Studies with a proven experience in High Jewellery & Watchmaking pursuing a management position in an international luxury goods environment that will effectively utilize acquired professional skills and abilities. A committed professional, client-oriented, mature and flexible individual with an entrepreneurial approach towards objectives and tasks. Hardworking, reliable, dedicated with an outgoing personality. Excellent verbal and written communication skills and proven success in sales and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cartier High Jewellery Sales Deputy Manager
Richemont Italia Holding S.p.A.
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Cartier High Jewellery Sales Associate
Richemont Italia Holding S.p.A.
04.2017 - 03.2020
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Cartier Sales Associate
Richemont Italia Holding S.p.A.
03.2013 - 04.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Consultant
Gianni Versace S.r.l.
10.2012 - 01.2013
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Followed up with existing customers to provide additional support and address concerns.
Education
Corporate Communication Course -
LUISS Business School
Rome2012
Bachelor of Arts - Fashion Studies
Bari University Aldo Moro
Bari, Italy06.2011
Master of Arts - Modern Foreign Languages
Minsk State Linguistic University
Minsk, Republic Of Belarus06.2007
Skills
- Strong selling skills combined with thorough knowledge of jewellery and watchmaking
- Dynamic, team-builder, confidence booster, energetic, capable, outward looking,
- Quick learner with an ability to easily grasp new ideas, concepts, methods and
- Business Development Understanding
- Problem-Solving Ability
- Customer Relationship Management
- Computer Proficiency
- Customer Service
- Sales Expertise
- Cultural Awareness
- Closing Sales
- Policy and Procedure Adherence
- Senior Leadership Support
- Research
- Brand Representation
Certification
- German language B2-level certificate, Goethe Institut
- Art & Music History literate (piano school and art school certificates)
- Clean driving license
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
French
Elementary (A2)
Spanish
Elementary (A2)
Hobbies:
Piano playing, oil painting, reading, chess, photography
Nationality:
Italian/Belarusian
Timeline
Cartier High Jewellery Sales Deputy Manager
Richemont Italia Holding S.p.A.
04.2020 - Current
Cartier High Jewellery Sales Associate
Richemont Italia Holding S.p.A.
04.2017 - 03.2020
Cartier Sales Associate
Richemont Italia Holding S.p.A.
03.2013 - 04.2017
Sales Consultant
Gianni Versace S.r.l.
10.2012 - 01.2013
Corporate Communication Course -
LUISS Business School
Bachelor of Arts - Fashion Studies
Bari University Aldo Moro
Master of Arts - Modern Foreign Languages
Minsk State Linguistic University
- German language B2-level certificate, Goethe Institut
- Art & Music History literate (piano school and art school certificates)
- Clean driving license
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