Haris Guso

Within the Global Business Unit Aftermarket and reporting to the Area Manager, I ensure the management of the local markets (Balkans area), managing customers and defining market plans, in order to ensure the achievement of the assigned business targets.

Activities

• Visit branches, depos, stores and repair shops with customers, presenting the product range, evaluating the purchasing of competitors stock and promoting orders;
• Participate into events organized by customers;
• Organize events to promote the product range;
• Promote the brand on the field, delivering marketing initiatives and distributing merchandising and tools in stores and repair shops;
• Ensure technical training to direct and indirect customers;
• Provide technical support and liaison between customers and internal departments, in particular for technical queries or issues;

During my time at Camas, I was responsible for the direct sales of industrial automation systems for assembly and testing.
My Key Responsibilities were as follows:

Account Management & Business Development

• Manage and grow a portfolio of industrial clients (Tier suppliers 1-2-3) across different sectors (Automotive industry, Valves&Fittings manufacturing industry and Domestic appliance components industry)
• Develop long-term relationships with decision-makers
• Identify new business opportunities within existing accounts and new prospects, with a specific focus on the markets of Northern Italy, Austria, and Germany.
  Experience gained in other countries with customers or leads (Croatia, KSA, South Korea, Uzbekistan, UK)
• Act as the primary point of contact for strategic customers

Technical Sales & Consulting

• Analyze customer needs and translate them into customized technical solutions in collaboration with the engineering team
• Prepare and present technical-commercial offers
• Manage technical-commercial negotiations and final contract agreements

Project Coordination

• Support project development from conception to final delivery in collaboration with the head designer and the project manager
• Ensure alignment between customer expectations and internal teams (engineering, production, service)
• Monitor project milestones, costs, and timelines in collaboration with project managers

Customer Relationship & Support

• Maintain regular contact with customers through visits, calls, and meetings
• Handle customer feedback and resolve issues in coordination with internal departments
• Support after-sales activities, including upgrades, revamping, modifications, and service opportunities

Market & Strategy

• Monitor market trends, competitors, and industry developments
• Contribute to sales strategy and pricing policies
• Participate in trade fairs, industry events or webinars

• Organization of customer interventions with internal technicians and possibly also external specialized technicians;
• Management of revampings on used machines;
• Telephone support to customers for technical problems on machines (Italy and abroad);
• Drafting and Management of Service Contracts and Spare parts offers with SAP BusinessOne;
• Drafting of exploded spare parts manuals with SolidWorks Composer;
• Direct installation of machinery when required.

• Suppliers management;
• Suppliers reminder;
• Purchasing Manager support;
• Production Director support;
• Internal management of rental companies;
• Organization of installations sites of conveyor belt systems in support of the Project Manager (with 3 months abroad experience in Southampton - UK)
• Technical office support for 2D drawings drafting and recoding of warehouse items;

• Drafting of programs for SIEMENS CNC milling machine;
• Modify existing programs on SIEMENS CNC milling machine;
• Various manual works in the workshop;