Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harley Mancera

Venice,VE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Bar Waiter

EATALY
03.2023 - 10.2023
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
  • Increased bar revenue by upselling premium beverages and promoting special offers.

Bar Waiter

Sticco Mare
06.2022 - 10.2022
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Anticipated guest needs and provided proactive service.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Assisted in event planning efforts for private parties or special occasions held at the bar venue.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Inspected dishes and utensils for cleanliness.

Cashier

G.I.T Grado
06.2019 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Liceo Scientifico Michelangelo Buonarroti
Monfalcone, Italy
06.2019

Middle School - General Studies

Scuola Media Dante Alighieri
Staranzano, Italy
06.2014

Skills

  • Customer Service
  • Strong multitasking
  • Memory retention
  • Payment Processing
  • POS Systems
  • Cash Handling
  • Relationship Management
  • Complaint resolution
  • Item promotion
  • Organization
  • Tableside Service
  • Safe Food Handling
  • Service prioritization
  • Adaptable and Flexible
  • Reliable and Responsible
  • Warm and Friendly
  • Relationship Building
  • Team Player
  • High Energy and Stamina
  • Reservations Management
  • Decision-Making

Languages

Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Bar Waiter

EATALY
03.2023 - 10.2023

Bar Waiter

Sticco Mare
06.2022 - 10.2022

Cashier

G.I.T Grado
06.2019 - 09.2019

High School Diploma -

Liceo Scientifico Michelangelo Buonarroti

Middle School - General Studies

Scuola Media Dante Alighieri

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Harley Mancera