HASNA EL HILALI
Rome
Summary
Ambitious with an ongoing degree in languages and cultures, with good communication skills, flexible and with maximum availability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Validator
Mebius S.r.l.
08.2022 - 05.2023
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
- Documented entire validation process, noting changes or alterations completed.
Teacher of languages
Indipendent
02.2021 - 06.2022
- Planned, created and delivered English subjects based on needs and interests of students.
- Assessed student language developments in Arabic through verbal examinations.
Cafe Waitress
Il Brancaccio
02.2019 - 02.2020
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained exceptional levels of food hygiene consistently meeting safety standards.
- Maintained brand image by keeping neat personal appearance.
Catering Waitress
Fonterio
06.2017 - 01.2018
- Performed additional tasks to keep dining room running smoothly.
- Anticipated and addressed guests' service needs.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Provided friendly, courteous service to create memorable moments for guests
Education
Bachelor of Arts - Foreign Languages And Literatures
Sapienza University
Rome01.2024
Diploma - Informatica
Itis Ettore Majorana
Avezzano2018
Skills
- Positive attitude
- Communication skills
- Emotional support and companionship
- Multitasking
- Flexible
- Capacity and scalability planning
- Client assistance
Languages
English
Advanced
C1
Arabic
Upper Intermediate
B2
French
Elementary
A2
Italian
Bilingual or Proficient (C2)
Timeline
Validator
Mebius S.r.l.
08.2022 - 05.2023
Teacher of languages
Indipendent
02.2021 - 06.2022
Cafe Waitress
Il Brancaccio
02.2019 - 02.2020
Catering Waitress
Fonterio
06.2017 - 01.2018
Bachelor of Arts - Foreign Languages And Literatures
Sapienza University
Diploma - Informatica
Itis Ettore Majorana
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