Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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HATEM CHEBBI

HATEM CHEBBI

Summary

Focused Retail Operations Manager bringing 17+ years of hands-on experience in the Fashion retail arena. A dependable and punctual individual with outstanding people management, data processing and delegation abilities. Available 40 hours per week, including weekends and evenings.

Overview

17
17
years of professional experience

Work History

Retail Operations Manager

Apparel Group
03.2013 - 03.2019
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Contributed to leadership team for implementing company policies and procedures.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily store requirements and goals.
  • Directed training and performance monitoring for 62 staff members.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Exceeded revenue goals on consistent basis, resulting in commendation from management.
  • Liaised with senior leadership to report damaged inventory control tracking and reporting.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
  • Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.

Retail Store Manager

Massimo Dutti
02.2002 - 02.2013
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Submitted orders for new inventory.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Bachelor of Science - Economics And Management

Institut Superieur De Gestion
Tunis, Tunisia
06.1998

Skills

  • Operations Oversight
  • Store Design
  • Supplier Monitoring
  • Process Improvement
  • Hiring and Onboarding
  • Inventory Control
  • Shrink Reduction

Accomplishments

  • Achieved +30% of sales versus yearly target with accuracy and efficiency.
  • Achieved -15% of stock loss & shrinkage through effectively helping with inventory control procedure.
  • Supervised team of 25 staff members.
  • Achieved seasonal optimal stock rotation by introducing Money mapping for remerchandising tasks.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 15 in the development of Stock Merging Distribution all over branches.

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Arabic
Bilingual or Proficient (C2)

Timeline

Retail Operations Manager

Apparel Group
03.2013 - 03.2019

Retail Store Manager

Massimo Dutti
02.2002 - 02.2013

Bachelor of Science - Economics And Management

Institut Superieur De Gestion

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