Hazem ElSabbagh
Lead Customer Services Agent
Rome,RM
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Lead Customer Service Agent
QATAR AIRWAYS
Doha, Qatar
05.2015 - 03.2022
- Planned schedules and workflows based on expected customer demands.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
Customer Service Representative
EXPEDIA CANADA
Cairo, Egypt
07.2014 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
VODAFONE UK
Cairo, Egypt
04.2011 - 06.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Customer Service Agent
VODAFONE NEW ZEALAND
Cairo, Egypt
06.2010 - 04.2011
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Recommended products to customers and suggested other options if preferred product was unavailable.
Education
Bachelor Degree - Sports Studies
Zagazig University, Faculty of Physical Education
Banda, Egypt 09.2001 - 05.2005
Skills
Complaint resolution
undefinedAdditional Information
I speak Arabic as my mother tongue, fluent in writting, reading and speaking English and i have a basic of Italian language.
Certification
Life saving and first aid
Timeline
Lead Customer Service Agent
QATAR AIRWAYS
05.2015 - 03.2022
Customer Service Representative
EXPEDIA CANADA
07.2014 - 01.2015
Customer Service Representative
VODAFONE UK
04.2011 - 06.2014
Customer Service Agent
VODAFONE NEW ZEALAND
06.2010 - 04.2011
Life saving and first aid
06-2003
Swimming teacher preparation
06-2003
Bachelor Degree - Sports Studies
Zagazig University, Faculty of Physical Education
09.2001 - 05.2005
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