Henok Abebe

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Achieved results by working with staff to meet established targets.
• Maintained compliance with company policies, objectives, and communication goals.
• Boosted team performance by developing customer service training materials and conducting service training.
• Developed and implemented customer service policies to enhance satisfaction.
• Educated staff on organizational mission and goals to help employees achieve success.
• Collected, arranged, and input information into database system.

• Greeted customers, responded to questions and improved engagement with merchandise.
• Resolved customer complaints by investigating problems and developing solutions.
• Located and obtained merchandise based on customer needs and desires.
• Ticketed and displayed merchandise to promote sales.
• Helped organize stockroom by unloading shipments and performing inventory counts.
• Processed payments by totaling purchases and processing checks and credit and debit transactions.
• Functioned as backup in areas of sales, support and services.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Trained new employees on customer service, money handling and organizing strategies.

• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Resolved customer complaints by investigating problems and developing solutions.
• Greeted customers, responded to questions and improved engagement with merchandise.
• Used available training resources to stay up-to-date on product features.
• Set and achieved company defined sales goals.
• Presented professional image consistent with company's brand values.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Contributed to event marketing, sales and brand promotion.

• Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Generated leads through phone calls, emails and face-to-face interactions.
• Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
• Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
• Collaborated with marketing teams to develop marketing materials for campaigns.

• Increased sales by offering advice on purchases and promoting additional products.
• Promoted and up-sold products and services to meet needs of customers.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Retained excellent client satisfaction ratings through outstanding service delivery.

• Used advanced software to prepare documents, reports, and presentations.
• Provided journal entries and performed accounting on accrual basis.
• Prepared working papers, reports and supporting documentation for audit findings.
• Collected and reported monthly expense variances and explanations.
• Compiled general ledger entries on short schedule with 100% accuracy.

• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Video shooting assistant to promote and disseminate projects
F.A.O.