Hermon Ghirmay
Toronto
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals, strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Personal Care Worker
The O' Neill Long Term Center
09.2024 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Kitchen Staff Member
Rabba Fine Foods
10.2022 - 07.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Managing multiple orders simultaneously and utilized POS systems to process transactions
Packing Operator
Fiera Foods
11.2022 - 12.2022
- Packed and labeled products efficiently according to company standards
- Collaborated with team members to meet production goals and deadlines
Manager
Merhaba Shisha Bar and Restaurant
03.2022 - 09.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Responsible for assembling shisha orders and helping on the cleaning and sanitizing duties whenever needed
Private Housekeeper
Private Residence
01.2022 - 03.2022
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
Waitress and Busser
Sheraton Hotel
02.2019 - 11.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing 150 guest dining establishment tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables and reset place settings quickly and efficiently.
Education
Certificate -
Computek College
Toronto 2025
High School Diploma -
Dembe Sembel
Asmara(Eritrea)06-2016
Skills
- Organization and cleanliness
- Greeting guests
- Cross-functional teamwork
- Customer relationship management (CRM)
- Organization
- POS system operation
- Attention to detail
- Guest relations
- Written and verbal communication skills
- Wine paring
- WHMS trained
- Complaint resolution
Languages
English
Advanced (C1)
Tigrigna
Bilingual or Proficient (C2)
Amharic
Bilingual or Proficient (C2)
Timeline
Personal Care Worker
The O' Neill Long Term Center
09.2024 - 01.2025
Packing Operator
Fiera Foods
11.2022 - 12.2022
Kitchen Staff Member
Rabba Fine Foods
10.2022 - 07.2024
Manager
Merhaba Shisha Bar and Restaurant
03.2022 - 09.2022
Private Housekeeper
Private Residence
01.2022 - 03.2022
Waitress and Busser
Sheraton Hotel
02.2019 - 11.2021
Certificate -
Computek College
High School Diploma -
Dembe Sembel
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