Hianne Lessa Sampaio
Fortaleza,Brazil
Summary
An empathetic and communicative human being, driven by applied social studies and a desire to make an impact through them.
With strong professional, academic, and interpersonal skills developed from data analysis, solution building, client relations, and sales of banking products and services.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Personal account manager
Banco Bradesco S/A
Fortaleza, Brazil
10.2017 - 09.2023
- Focused on the satisfaction of beneficiaries and/or retirees of the National Institute of Social Security (INSS), the Municipality of Fortaleza, and the Government of the State of Ceará, achieved through proactivity, assertiveness and insights.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Calculated rates, prepared bills and accepted payments.
- Prospected clients, maintaining relationships to generate revenue and build loyalty within a commercial banking portfolio.
- Actively listened to customers to fully understand requests and address concerns for solving them using effective communication and providing step-by-step solutions.
- Collaborated with team members to achieve target results.
Extension scholarship holder
Vice-Rectorate for Extension - Federal University of Ceará
Fortaleza, Brazil
01.2016 - 08.2016
• Data analyst at the Public Policy Observatory (OPP) visualizing social problems and building solutions for the state of Ceará using metrics from the Brazilian Institute of Geography and Statistics (IBGE).
Education
Bachelor of Science - Economics Science
Federal University of Ceará (UFC)
Fortaleza, Brazil 08.2019 - 06.2023
Skills
- Client relationship management
- Customer service
- Sales prospecting
- Billing and payments
- Proactive and interpersonal communication
- Adaptive and strong problem solving
- Solution-oriented approach
- Conflict resolution
Additional Information
- Specific work focused on guidance and clarification, promoting financial education, expanding possibilities, and better serving clients in socioeconomically vulnerable situations during the processes of opening accounts, receiving salaries, paying fixed bills, formalizing loan requests, financing, credit cards, and insurance.
Languages
Portuguese
First language
English
Upper intermediate
B2
Certification
- CPA-10 and CPA-20 - ANBIMA (Brazilian Association of Financial and Capital Markets Entities)
Timeline
Bachelor of Science - Economics Science
Federal University of Ceará (UFC)
08.2019 - 06.2023
Personal account manager
Banco Bradesco S/A
10.2017 - 09.2023
Extension scholarship holder
Vice-Rectorate for Extension - Federal University of Ceará
01.2016 - 08.2016