HIKARU MURANISHI
ALEXANDRIA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Restaurant Worker
COOH On Collims
01.2024 - Current
- Fostered positive work culture through collaborative relationships.
- Supported catering events with table setup, food preparation, and professional service.
- Managed high customer volume efficiently during peak hours.
Coffee Shop Worker
ARTH
03.2022 - 12.2023
- Welcomed customers and helped determine their needs.
- Ensured satisfaction with regular table check-ins for food and beverage requirements.
- Crafted a diverse range of drinks with consistently high customer satisfaction in each shift.
Hostel receptionist
ARTH
03.2022 - 12.2023
- Greeting guests upon arrival, overseeing the check-in and check-out procedures, addressing inquiries and requests, and assisting with administrative duties at the front desk.
Personal Trainer
ARTH
03.2022 - 12.2023
- Responsible for motivating and guiding clients to train towards their physical fitness goals, which could include losing weight, building muscle, increasing core strength, or improving cardiovascular fitness.
Interpreter
Italian Chambers Of Commerce
03.2022 - 12.2023
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another. (Italian - Japanese)
Account Manager
JAL (Japan Airlines)
04.2018 - 02.2022
- I conducted sales activities for domestic and international tour products of travel agencies, focusing on products using JAL flights and sales promotion for airline tickets sold by travel agencies.
- Promoted JAL flights to business travelers for their business trips or assignments.
- Managed various tasks, including planning airport tours, organizing seat exhibition events, and providing support to corporate passengers in collaboration with travel agencies.
Ground Crew
JAL (Japan Airlines)
04.2016 - 04.2018
- Ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets at the Shinchitose(Sapporo)airport.
- Providing high level of customer service while engaging with customers and delivering safety presentations.
Education
Bachelor of Arts Languages, Cultures and Societies of Asia -
Ca'Foscari University of Venice
Venice 09.2011 - 06.2014
Skills
Customer Service
Account Management
Teamwork
Time Management
Certification
Microsoft Office Excel 2013 Expert
Timeline
Restaurant Worker
COOH On Collims
01.2024 - Current
RSA
01-2024
Interpreter
Italian Chambers Of Commerce
03.2022 - 12.2023
Coffee Shop Worker
ARTH
03.2022 - 12.2023
Hostel receptionist
ARTH
03.2022 - 12.2023
Personal Trainer
ARTH
03.2022 - 12.2023
Account Manager
JAL (Japan Airlines)
04.2018 - 02.2022
Microsoft Office Excel 2013 Expert
02-2018
Microsoft Office Powerpoint 2013 specialist
02-2018
Ground Crew
JAL (Japan Airlines)
04.2016 - 04.2018
Bachelor of Arts Languages, Cultures and Societies of Asia -
Ca'Foscari University of Venice
09.2011 - 06.2014