Summary
Overview
Work History
Education
Skills
Sport, Science
Languages
Timeline
Generic
Hoang Anh Nguyen

Hoang Anh Nguyen

Summary

Driven professional with a proven track record at Boulevard Billiards, adept in exceptional customer service and cash handling. Excelled in guest engagement and service prioritization, enhancing dining experiences and operational efficiency. Demonstrated adaptability and strong work ethic, significantly improving team performance and customer satisfaction. Skilled in relationship management and food delivery, ensuring high-quality service in fast-paced environments. Dependable Boulevard Billiards successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

8
8
years of professional experience

Work History

Server

Boulevard Billiards
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Chicken Catcher

Riverdale Poultry
09.2016 - 01.2020
  • Provided guidance to new chicken catchers, sharing best practices and techniques for improved results.
  • Maintained high levels of cleanliness and hygiene throughout the work area, minimizing health risks for poultry and staff.
  • Worked closely with supervisors to address any concerns or questions regarding daily operations promptly.
  • Demonstrated adaptability when faced with unexpected challenges or changes within the poultry farm setting.
  • Collaborated with team members to establish a smooth workflow, resulting in increased productivity.
  • Assisted with loading trucks in a timely manner, adhering to strict schedules and deadlines for chicken deliveries.
  • Helped maintain accurate records of caught birds through careful counting procedures.

Education

High School Diploma -

Thang Long Highschool
Hai Phong, Viet Nam
05.2015

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Service prioritization
  • Order Accuracy
  • Performance Improvement
  • Relationship Management
  • Food Delivery
  • Warm and Friendly
  • Adaptable and Flexible
  • High Energy and Stamina

Sport, Science

Sports are part of my life, especially Soccer. I grew up with Soccer, you can say ate and slept with it. Soccer helped shape my current personality and physical and mental health

Science has been my hobby since school. I like to find out everything I don't know like How the Earth was formed, or what causes a Storm

Languages

Vietnamese
Advanced (C1)
English
Intermediate (B1)

Timeline

Server

Boulevard Billiards
06.2021 - Current

Chicken Catcher

Riverdale Poultry
09.2016 - 01.2020

High School Diploma -

Thang Long Highschool

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Hoang Anh Nguyen