Hosny Mohamed
Biomedical Engineer
October,Egypt
Summary
11 Years of experience in Service team Management , Talented Leader With Proven ability to mange highly successful goal driven and motivated teams , Service Business Growth and Building Strong Relationship with KOL Customers and Reach a high level of Customer Satisfaction ,
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
General Service Sales and Operation Manager
Alkan Medical
Egypt , GZ
2020.04 - Current
- Responsible For
- 1- Managing and Handling Service Operation for all Departments
- 2- Measures and Increasing FE productivity
- 3- Built Strong Relationship with VIP customers
- 4- Performance appraisal to all Team Leaders to measure all Service performance and how can improve to reach premium level of Customer Satisfaction
- 5- all service Department P&L
- 6- Putting Service strategy that should matching with organization strategy
- 7- increase income of service from different resources like Service contract ,ODS and upgrades
- 8- inventory management to be Ready to all Customer Requests and systems Faults
- 9- Team Skills Gab analysis for Both Technical and Soft Skills and how can improve
GE Service Manger
Alkan Medical
Egypt , GZ
2017.04 - 2020.04
- Responsible For
1- Performance appraisal to hole operation done by Service team to reach premium level of customer Satisfaction
2- Visit KOL and Built strong Relationship with VIP customer
3- Service P&L measures and achieving
4- Service contract Project to Reach High number of Capture Rate
5- Putting Team strategy Which Matching with Whole organization Strategy and Goals
6- Handling Service Business with GE
7- offering Option and Upgrades for Old Customer
Service Team Leader
Alkan Medical
Egypt , GZ
2015.04 - 2017.04
- Responsible For
1- Open CSO with GE for all Customer complaints issues
2-Managing customer Calls with FE team
3- Monitor and Review team Performance and mange to increase team productivity
4- Review with Team Ordered SP and it’s Installation
5- Handle PPM Plan with Team
GE/US-Field Service Engineer
Alkan Medical
Egypt , G
2012.01 - 2015.01
- Responsible for
1- Respond for Customer calls Vastly
2- Performing PPM on time according to GE standards
3- diagnostic systems issues and installation SP
4- New system Installation according to GE Standards
5- FMI For all Effected systems and complete CCR
Education
Bachelor’s Degree - Biomedical Engineering
Helwan University
Cairo 2007.09 - 2012.06
MBA, Master of Business Administration - International Business
Arab Academy For Science And Maritime Transport
Smart Village 2021.05 - Current
Skills
Sales and service-oriented
Customer service and assistance
Maintenance and Repair
Stock Management
Strategic Management
Team Management
MS Office
Self-Motivated
Analytical and Critical Thinking
Flexible and Adaptable
Certification
Has about 25 Certifications From GE in Service different US modalities
Timeline
MBA, Master of Business Administration - International Business
Arab Academy For Science And Maritime Transport
2021.05 - Current
General Service Sales and Operation Manager
Alkan Medical
2020.04 - Current
GE Service Manger
Alkan Medical
2017.04 - 2020.04
Service Team Leader
Alkan Medical
2015.04 - 2017.04
GE/US-Field Service Engineer
Alkan Medical
2012.01 - 2015.01
Bachelor’s Degree - Biomedical Engineering
Helwan University
2007.09 - 2012.06