HRISTO TOMOV ILKOV

• Hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Rotated merchandise to feature new products and promotions.
• Organized special events such as seasonal sales promotions to be ready for big traffic into the store and increase sales opportunities.
• Reduced employee turnover by creating supportive team work and recognized that the store performance is more important than personal one.
• Managed forecast and financial aspects of store operations:

- budget planning (BSK, traffic, CR%)

- sales target

- productivity

- long-term forecast

• Analyzed data in PowerBI (J&J Store and Partner) with staff:

- Sales performance

- Budget report (daily, weekly, monthly)

- Category performance

- Money mapping (check the performance of module)

- Best sold

- Traffic forecast and make change if there need it

- Product performance with the most used: sales and stock and activity plan (analyze the promo multibuy)

- Week Cover

- KPI development

• Managed excel for:

- create a new Budget Daily for the entire year (resume of daily, weekly and monthly performance to analyzed KPI and forecast with different formula for BSK, CR, SPH...)

- create Sales Target for all weeks

- analyzed weekly the norm overview to stay updated with WC and the items we're going to receive or not of new collection.

• Processed transactions while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Participated in training to stay updated on current products, promotions, and industry trends.
• Identified opportunities, contributing to increase in average transaction value.
• Increase product knowledge men and woman for a excellent customers service.