Ignazio Samperi
Rapallo
Summary
Dynamic Store Manager at Muscle and Protein with a proven track record in enhancing customer satisfaction and driving sales through effective training and strategic merchandising. Skilled in inventory management and team leadership, I successfully implemented sales strategies that boosted store performance and fostered a positive shopping environment.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
22
22
years of professional experience
Work History
Store Manager
Muscle and Protein
Bologna
12.2019 - 12.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Developed employee training programs to enhance product knowledge and customer service skills.
- Implemented sales strategies that improved overall store performance and customer engagement.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated marketing initiatives to drive foot traffic and increase brand awareness in the community.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Personal Trainer
Virgin Active
Bologna
03.2014 - 02.2016
- Designed personalized fitness programs tailored to individual client goals and fitness levels.
- Conducted initial assessments to evaluate clients' physical capabilities and recommend appropriate training strategies.
- Led group fitness classes, fostering a motivating environment for participants to achieve their health objectives.
- Provided ongoing support and guidance, helping clients overcome challenges and maintain workout consistency.
- Monitored client progress through regular evaluations, adjusting programs as needed to ensure optimal results.
- Implemented new training methodologies based on industry trends, enhancing overall client experience and satisfaction.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Personal Trainer
Healthcity
Bologna
01.2014 - 02.2016
- Designed personalized fitness programs tailored to individual client goals and fitness levels.
- Conducted initial assessments to evaluate clients' physical capabilities and recommend appropriate training strategies.
- Led group fitness classes, fostering a motivating environment for participants to achieve their health objectives.
- Provided ongoing support and guidance, helping clients overcome challenges and maintain workout consistency.
- Monitored client progress through regular evaluations, adjusting programs as needed to ensure optimal results.
- Educated clients on nutrition and wellness principles, promoting holistic health alongside fitness training.
- Implemented new training methodologies based on industry trends, enhancing overall client experience and satisfaction.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
Portiere Addetto Alla Sicurezza
Sicurcoop
Bologna
01.2010 - 04.2014
- Delivered exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated transportation and reservation services, ensuring seamless guest experiences.
- Assisted in planning and organizing events, enhancing overall guest satisfaction.
- Maintained up-to-date knowledge of local attractions and amenities to provide tailored recommendations.
- Collaborated with staff to improve operational efficiency and streamline concierge processes.
- Monitored guest feedback to identify areas for service improvement, driving continuous enhancement of offerings.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Cassiere E Addetto Reparto Ortofrutta
Esselunga San Vitale
Bologna
11.2006 - 01.2010
- Processed customer transactions efficiently, ensuring accurate cash handling.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout areas, improving operational flow.
- Trained new cashiers on procedures and customer service best practices.
- Collaborated with team members to resolve customer issues swiftly and effectively.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Magazziniere
Eternedile
Bologna
01.2006 - 03.2008
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Collaborated with team members to maintain organized storage areas for optimal workflow.
- Monitored incoming and outgoing shipments to verify product quality and compliance with standards.
- Streamlined order fulfillment processes, improving delivery times and customer satisfaction ratings.
- Assisted in developing inventory management strategies to reduce costs and increase efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Catena Di Montaggio
Meliconi S.p.a
Bologna
01.2004 - 01.2006
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Education
Attestato Di Personal Trainer - Istruttore
Issa Italia
Milano06.2013
Diploma - Ragioneria
De Felice Giuffrida Olivetti
Catania07.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Employee training
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Supply ordering
- Store displays
- Staff management
- Sales expertise
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Sales professional
Accomplishments
- Exceeded monthly store sales goals Number months in a row.
- Managed a store that exceeded company expectations in every category during the Quarter quarter.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
Languages
Italian
Advanced (C1)
Inglese
Intermediate (B1)
Spanish
Upper intermediate (B2)
Timeline
Store Manager
Muscle and Protein
12.2019 - 12.2025
Personal Trainer
Virgin Active
03.2014 - 02.2016
Personal Trainer
Healthcity
01.2014 - 02.2016
Portiere Addetto Alla Sicurezza
Sicurcoop
01.2010 - 04.2014
Cassiere E Addetto Reparto Ortofrutta
Esselunga San Vitale
11.2006 - 01.2010
Magazziniere
Eternedile
01.2006 - 03.2008
Catena Di Montaggio
Meliconi S.p.a
01.2004 - 01.2006
Attestato Di Personal Trainer - Istruttore
Issa Italia
Diploma - Ragioneria
De Felice Giuffrida Olivetti